At our core, we're a collective of seasoned consultants and partners who've honed our craft at leading global management firms. Our extensive experience spans diverse sectors, business verticals, and global markets, providing us with a robust collection of insights and deep expertise.But here's the twist: We're not just about consulting. Each member of our team brings a unique blend of professional prowess and personal passion to the table. From business school lecturers to executive coaches, and even founders of dental health startups, our interests extend far beyond the boardroom.It's this fusion of years of industry know-how and diverse personal passions that sets us apart. We believe in bringing our whole selves to the table, enriching our partnerships with clients and teams alike. With us, you're not just getting consultants—you're getting trusted allies who bring depth, diversity, and dedication to every project we undertake.

Strategy is a shell, you need the right people to enable it.We connect Strategy with People & Operations for real results.

As an Experience Strategy Director, I play a key role in driving the success of not only clients, but also our practice. As a thinker / doer who works with some of the best brands to focus and guide brand-building Retail and Experience projects across the entire customer journey, from initial brand identity development throughout the entire brand ecosystem. Externally, I grow larger, long-term relationships and am the go-to advisor for executive-level clients. Internally, I help grow the practice and mentor team members to grow the capabilities of the agency. I am part strategic advisor, part client developer, and part team builder. I help partner with clients to inspire innovative thinking and lead teams to solve clients’ toughest brand and business challenges. I have deep knowledge in retail, design thinking and innovation consulting in an omni environment, with a strong business and operational backbone in how both B2B and B2C brands work. I problem solve using Customer Experience design-thinking methodology, integrating service, operations, digital and experiential design with help from brand, marketing, and other tools.Select Clients include: Google, Netflix, TCCC, Durex, New Balance, Dell, Walgreens, Sanofi, Mars, Duluth Trading Co., Dollar General,

Customer Experience Lead Role: I work with brands to identify solutions – and actionable outcomes – that support their business goals using a diverse toolbox, including experience design, digital strategy, customer insights, operational excellence, marketing, service design and of course, retail interiors.Select Clients include: Amazon, Nike, Tesla, SoulCycle, Petco, the MetLife Building, Ponce Bank, Rogers, Fido, Helzberg Diamonds, & Nokia / Bell LabsInnovation Lead: Implementation and management of our internal Innovation program, building business cases and supporting ideas to fruition, testing, piloting and launch. Seeking to improve firm creative culture, employee engagement, business results and client experience.

FutureBrand UXUS is a leading global strategic design consultancy delivering innovative consumer experiences for top multi-national brands. Regarded internationally as a thought leader, We produce emotional and intelligent design exemplifying the principles of Brand Poetry: balancing creative excellence, with commercial success.Clients Include: Procter & Gamble, Bloomingdales, Macy's, Sephora, Converse, Kiehl's, Related /Time Warner Center, Al Tayer, Gant, TRX, Areej, Shimano, Vero Moda

Created a Customer Experience Management diagnostic tool in order to assess maturity levels within Benelux and Swiss financial services organizations - on internal Client-centric activities and their corresponding external firm initiatives.

Class of 2014- Marketing Strategy and Customer Engagement specialty (thesis topic. Grade: 8.5(A))- Cape Town, SA Business school exchange program- EQUIS Accreditation committee

Children's Apparel, Footwear & Accessories; & Home (Category Owner)• Conceived, strategized and managed to fruition, a brand new product offering for the company.• Worked with cross-functional partners, both at the Bay and L&T to construct business case, including modeling and best practices for the department, including new marketing, business strategies, omni-channel and e-commerce components. • Developed new relationships with top brands to support the new shop implementation and initiatives.• Negotiated consignment agreements which guaranteed one of the highest sustainable gross margins in the company, and negated financial stock liability while partnering with legal counsel to draft clear and concise agreements.• Created a new marketing program, which included ipad kiosk implementation in shops - developing a true omni-channel experience - including a luggage finder application.• Planned a new marketing strategy to increase customer awareness and increase profits by +300% STD, initiating a one-day sale strategy that resulted in +40x avg. day sales results.• New Product category was the highest sustained margin YTD• Designed in-house private brand “Just Max” for Boys apparel, worked with vendor partners in product development of entire line from design to production and sales.

Teen Apparel, Footwear & Accessories• Assisting in all aspects of merchandising, assortment planning, design and product development. Working quickly to accurately modify the merchandising strategy to respond to the changing trends, market conditions and our consumers tastes.• Merchandising product categories to determine styles/color counts, price points and margins.• Researching fashion trends and competition, shopping the market and assisting negotiating costs, terms, & deliveries.• Analyzing and reviewing sales to react to trends and forecasting.• Partnering with the creative teams to plan, style, review and edit to ensure brand consistency across various channels of distribution.• Managing pre-production, production, and final vendor samples, catalog copy, delivery dates, and writing of purchasing orders.

• Worked with principals from concept to final product, including creating & editing line drawings and converting them to Illustrator, organizing client presentations, as well as communicating with Asia and revising designs, specs and samples while the designer is abroad. • Researched materials, seasonal trends & colors, and organized documents for clients.