Lily Jiang Email & Phone Number

Oakland, California, Us

Oakland, California, Us

Oakland, California, Us

Oakland, California, Us

San Francisco, California, Us

Consumer Lending Group

Mclean, Va, Us

Loss Mitigation Program Management and Valuations- Responsible for the credit policy, program, and valuations for business strategies related to Loss Mitigation for US Card portfolio- Developed customer segments to drive customized business strategies, changes in valuations, cost reductions, and tailored customer experiences for loss mitigation customers.- Created model to drive valuations for customers that work with Third Party Debt Management programs- Worked with cross-functional team to create blueprint for Loss Mitigation strategy and future projects

Mclean, Va, Us

Spender Segment Customer Engagement- Responsible for managing the customer experience for low risk and high spend customers and creating moments that matter for these customers- Designed, tested and launched email campaigns designed to improve customer experience and protect customers against fraud- Created ongoing monthly reporting system that measured NPS and effectiveness of strategies that drive differences in customer experience

- Consulted Wood Buffalo, Canada municipality on strategies to privatize land without simultaneously affecting land prices- Drafted research paper on the sustainability of inclusionary zoning and community land trusts, with focus on California, Massachusetts, and New Jersey markets- Researched impending bankruptcy rumors surrounding the City of Miami, looking for causes of the bankruptcy and identifying potential consequences to the real estate market

Mclean, Va, Us

Consumer Lending Group, Portfolio Analytics- Defined and evaluated lending potential of bank customer population across Capital One’s regions for four loan products: Credit Cards, Home Loans, Home Equity Loans, and Auto Loans- Explored differences between lending potential of bank and non-bank customers across bank footprint- Analyzed competition intensity and Capital One branch sales effectiveness for all loan products

- Developed a database using Microsoft Excel that made searching for contacts and creating mailing lists more efficient- Helped coordinate the Moxie Women Celebration, an event that recognizes female community leaders in Philadelphia- Drafted numerous resolutions and ordinances for introduction into City Council meetings- Conducted research on legislation brought before City Council

- Developed and taught a series of 40 computation lessons to 140 local Philadelphia high school students. The computation lessons were then made available to high school teachers online for free for use in classrooms around the world- Contacted local branches of corporations and local companies requesting guest speakers and sponsorship- Worked with a group of 4 other students to develop and implement the first annual Entrepreneurship Challenge, where students were required to develop a restaurant business plan and give presentations to potential investors

Bachelor Of Science (B.S.), Economics

High School Diploma