Non-profit organization

Executive Assistant-Multi-tasked high-demand requests with high level of professionalism, confidentiality, time management, and organization-Generate all travel and meeting arrangements for senior executives -Screen, organize, and prioritize internal/external communications-Facilitated team administration support (ie. new hire training and compliance training)-Proficiency in Microsoft Office, Prospector +, and Sales Force, which increased business by 30% -Executed and participated in marketing projects for local events (ie. Redmond Derby Day & Seattle Auto Show)-Oversaw other staff members when Agent traveled -Acted in place of Office Manager when Office Manager was outCustomer Service Consultant-Lead Customer Service meetings, enhanced retention by 90% with quick research and resolution-Established customer relationships and follow up with customers-Handled complex issues by researching solutions with internal departments-Drafted letters and emails regarding high-end clientele requests or internal issues-Maintained complex filing systems and databases, document review and preparation Property & Casualty, Bank Producer-Marketed and sold appropriate products based on client's needs with focus on risk management.-Built referral business -Utilized Prospector+ and Sales Force (CRM) increasing business by 30% Notary Public

*Chinese professor’s assistant providing mentoring for 10-20 students in the Chinese language, increasing literary, written, and spoken grades by 40% *Coordinator of local Chinese events to educate non-native business Chinese students about the Chinese culture and language.

*Established and maintained positive relationships with parents and students through open communication and support*Assistant manager in enrollment and payroll *Participated in staff sessions to ensure proper conduct from employeesSummer programs included more creative arts, language, and outdoor interactive activities. *Organized outdoor activities to develop physical and social growth in students*Implemented cultural & art programs and proctored exams for Chinese classes