Lily Rinehart-Mann Email & Phone Number

Ontario, Canada

Ontario, Canada

Communication: Verbal, Written, Gmail, Zoom, Slack, IntercomTools frequently used: G Suite, M365, JIRA, Notepad++, Licecap, Affinity SuiteOperating Systems: Windows

Ontario, Canada

• I worked with the system Administrators and Developers to resolve any incoming requests on our systems; this ranges from quotes to security deployments. With a team that embraced change, we were able to stay on top of.
• Continuously learned new Features and supporting Moodle issues/questions
• Worked on documentation for all new processes for the Canadian Branch of Catalyst IT
• Worked closely with our team to ensure all issues are not only resolved quickly but recorded as wellCommunication: Verbal, Written, Thunderbird, Element by Matrix, Big Blue Button, ZoomTools frequently used.

Ontario, Canada

• As the first point of contact for CTFS/CTC/Marks/FGL staff and partners, I worked with a team that embraces and encourages change for the company's success. Collaborated with multiple departments, focused on a first.
• Kept current on procedures and technology
• Provided input and enforced IT technology standards and procedures
• Recorded all problems and updated status as the ticket progressed
• Resolved issues utilizing documented methods, experience and team members assistance
• Provided World Class Customer Service, every day starts with a smileCommunication: Verbal, Written, Outlook, Microsoft Teams, Lotus Notes, ServiceNowTools frequently used: O365(Excel, Outlook, OneDrive etc), Active.

Thorold, Ontario

• I provided excellent customer service and technical support for Social Media Marketing, satisfying customer expectations to comply with best practices. I demonstrated empathy to customer's concerns while working with.
• Experience using social media to the customer's advantage in advertising
• Worked on problem-solving with critical thinking and analytical skill
• Self-driven nature with strong attention to detail and followed through on tasks assigned
• Met with peers for lunch and shared ideas for bettering the companies goalsCommunication: Verbal, Written, Telephony, Outlook, Internal Applications, In-PersonTools frequently used: Excel, Outlook, PowerPointOperating.

Welland, Ontario, Canada

• Working at Niagara College allowed me to learn to excel in multiple roles. Switching from Help Desk to Website Redesign to Hardware Support has been a fantastic opportunity. It has let me deepen my understanding of the.
• Worked with Active Directory to change Passwords.
• Assisted with remote installations and technical troubleshooting
• Collaborated with peers to resolve most tickets on the first call.Website Redesign(https://its.niagaracollege.ca/), WellandGathered the already established documentation, removed any outdated information, and created.
• Consolidated and updated documentation
• Researched and presented three options for the final design

Ontario, Canada

• Enbridge
• Brand Ambassador
• Aug 2017 – Aug 2019That's Entertainment
• Convenience Store Clerk
• Oct 2015 – Nov 2016Customer Service Representative
• Convergys (Now known as Concentrix)

Computer Systems Technician And Cloud Technology, Computer And Information Sciences And Support Services

Activities and Societies: Study group

Pre-Health Sciences Diploma, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Study group

Business General, General Studies

Horticulture Technician, Horticultural Science

Activities and Societies: Gardening club, Residence council 2010, Niagara International Association of Florists(Support Crew), Niagara.

High School Diploma, Construction Specialist High Skill Major