Specializing in IT Services with a continuous process improvement and Lean Agile approach. Lead power design, Lean Agile Coffee and User Story writing workshops. Coaching teams and individuals on self coaching and improvement strategies. Managing product improvement from Product Owner and Scrum development. Empower teams.

Lean Agile Coaching Program development and implementation. Lean-Agile/Scrum facilitation SAP client implementations for HCL clients. Created/implemented a coaching program plan for launch/discovery phase of service bay management SAP iMRO implementation project that incorporated design thinking/UX from Day 0. North America SAP implementation project management.Designed Service as a Product for SAP Ariba application maintenance. Azure DevOps - Designed general governance/team taxonomy. Enhanced Azure DevOps instance workflows for Opportunity/Client PMO/Delivery Onsite clients included: Southern California Edison (Irwindale, CA) : Agile Coach/Scrum of Scrums Master for an SAP implementation, 26+ work steams, 150+ leads and engineers. Norfolk Southern (Atlanta, GA) : As the Agile Coach/Advanced Scrum Master collaborated to create the Day 0 power (design thinking) workshop. Jira project management trainer. The MDC (Hartford, CT) ; Scrum Master, SAP Cut Over, budget analysis.Remote site clients - Boeing (Miami, FL): Agile Coach for the SAP ERP App Management as a Service (AMaaS) program (16+ workstreams, 170 resources). SharePoint/Azure DevOps adoption evangelist, designed taxonomy/governance. AMaaS design and Project Management support for SAP Ariba: scalable program lifecycle design. Review/Analyze ROM estimates. Consumer Energy (Jackson, MI): Technical PM for a Saviynt Cloud Identity Security/Management Solution budget/change orders (Clarity) & delivery, . Azure DevOps adoption evangelist. validation and verification consulting firms (KPMG, Deloitte). Stanley, Black & Decker (New Britain, CT) : Technical Project Manager for the SAP related interfaces for a greenfield distribution center implementation. Manage budget/ change orders and delivery. Broadcom (Fort Collins, CT): Cyber Security Tower Technical Project Manager for project related work in operations, engineering, governance, risk and compliance. Advanced Jira and Big Picture capability.

Scrum Master with Experian ECS Infrastructure team supporting an awesome Agile global technology platform organization. Specifically supporting the SysOps and Data Services team as we move off Informatica, Cognos and Alteryx on-premise to the AWS Cloud (RDS, Redshift...and hopefully SFx), Lily also serves as the Program Manager for Data Services (BI, Data Architecture, Data Engineering) and Infrastructure Platform Services (SysOps), using Jira w/Portfolio, Office 365, Slack and good ol' fashion elbow grease.

Freelance Technical Project Manager/Scrum Master and Technical Product owner, evaluating eLearning suite for B2C education client.

Contracting thru Cognate to LA Care as the UI Scrum Master of the Provider Management Information, in eight weeks created and deployed 2 UI applications (1 medium and 1 high complexity) using 2 weeks sprints via a co-located team of 2 devs (Angular4), 1 creative and 1 QA, all completely new to the client and each other, to create two cloud available UI applications in conjunction with the Provider MDM project featuring MarkLogic data lake & Mulesoft integration APIs, all in the Amazon Web Services (AWS) Cloud. The State of California is considering adopting the Total Provider Management project’s Standardized Provider File (SPF) as the statewide standard. And the best part? After all we went thru to deliver, my team knows I have their back. :-) Environment: Amazon Web Services (AWS), MarkLogic Data Lake, No Sequel, MuleSoft Integration, Oracle MDM, MS Outlook, Word, Excel, PowerPoint, Primavera, Team Foundation Server, Octane

Located at client (SoCal Gas Company) in downtown LA, was the customer facing Scrum Master/Business Analyst duel role, managing client's involvement in the a scrum process, coordinating Nexient development and SharePoint architecture team activities, managing user story backlog and Spring Planning in Jira/Confluence, facilitating technical working sessions. Contract was completed successfully with the delivery of the customized SharePoint Online Intranet landing page quick win.

IT Project Manager, reporting directly to CIO. VER.COM (Video Equipment Rental: a company whose people truly "Create Extraordinary" everyday). Scrum Master for legacy ERP Development team focused on the Agile/Kanban/Scrum maintenance. Scrum Product Owner to the outsourced offshore modularization improvements required to move to NetSuite cloud. Using Microsoft Visual Studio, tracked projects via burn down charts. I count myself very lucky to have worked with an amazing professionals of a very versatile IT team.

Building a compelling future on the national picture through project management and as part of an amazing team of professionals. Representing Business Class in national efforts including software roll outs both direct and indirect, including Arris WorkAssure, PeakView's PointView, internal QMS (recording). Develop and manage operational programs: Establishing National Business Class TechOps communication by designing collaborative architecture as the BC TechOps SharePoint Collection Administrator: Group Look & Feel for enterprise wide media, Contextual information, Communique, automated forms, national newsletter, Standard Operations Guide publication, project, metric reporting and operational program collaborative WorkSpace and assisting/supporting market SharePoint based WorkSpace administration. Converted existing and created net-new taxonomy / infrastructure SharePoint collection to facilitate coordination of regional and national projects using Agile/Scrum and Kanban.

Technical PM using Agile/Scrum via Insight Global to City of Hope on the "NextGen - ourHope" project, (public facing, cloud hosted, social media, peer to peer, crowd funding). See the public facing front end: http://ourhope.cityofhope.org. This project was transformational in culture as well as technology. The new "ourHope" program is a high touch, public facing, constituent relationship building program that backs to BlackBaud's customized CRM "AccessHope". Stakeholders: Senior Vice Presidents, Development Director, Gift Administration (Revenue), Constituent Management, Third Party hosted platforms, Digital Media and Marketing.

Senior Technical Consultant. Highlights included streamlining data warehouse refresh process that reduced processing time from 5 days to 4 hours and being named MVP by the user community. Evaluated & wrote technical RFQs for current data center HVAC and UPS, for Medicare EDI processing, performed software upgrades to PCs, analyzed current imaging process and proposed improvements. Established rough order and high level process map of magnitude EDI. Created and maintained SQL & RPG ILE applications including custom, PRMS, Infinium and JDE software packages. Freelance graphic and web design for clients in entertainment, science and politics. Project Manager & Lean Six Sigma Practitioner (LSSP) /subject matter expert contributing to the Social Media Marketing Plan.Writer/Research assistant: Research PMP prep and retenion (continuing education topics). As a Lean Six Sigma practitioner, project manager and Social Media subject matter expert; analyze, evaluate and improve process for Nonprofit involving their marketing and web presence. Created Social Media Marketing plan, defining metrics, channels and website, managed communication, edited articles to build an online community. Graphic designer: Annual SoTeC conference in Long Beach, CA. BA and social media market analyst: evaluation survey content and assisted in writing the “Energy Showcase Communities” grant application for this emerging nonprofit services project aimed at reducing green house gases. Reviewed/critiqued proposed survey content which use GoogleApps. LSSP: conducted stakeholder interviews, documented and analyzed Senyx’s “Concept to Market” workflow, created a value stream document. LSSP & PM, conducted board member brain storming meeting with multi-voting, performed SWOT analysis, evaluated and proposed process improvements in volunteer participation.BA & Technical Writer; PM software packages (Prolog and Proliance) interfaces to JDE APIs

Identification of Mission Critical concerns across the IT infrastructure. Intialization of projects, including analysis, scope, negotiatiion with internal customers & outside vendors, plan of implementation and recovery. Also hands on experience in maintaining public websites and training course manual, using Adobe (formerly Macromedia) Studio 8, Photo Shop and Ilustrator.Process Improvement: Successfully renegotiated contracts as they came up for renewal at a savings of 15 to 30% savings over previous.

• Project Manager in redesigning existing ODBC connected visual basic polling of iSeries database. Analysis of business requirements within Information Services specific to the contract requirements. o Process Improvement: Streamline flow and execution to improve performance to a frontline interface to SIS Insurance processing system (B2B) by creating a CL/RPGLE Free w/embedded SQL that’s accessed from the visual basic by a stored procedure; successfully reducing processing time from 256 hours to one hour. o Managed and directed from concept to implementation.Clients included o AAA of Northern California Insuranceo United Health Care Prescription Solutions

Gather reqs from stakeholders, (internal & external clients, 3rd party vendors both domestic and off shore) Designed Case, data flow and Activity diagrams for complex algorithms and projects. Designed routing subsystem to distribute reports utilizing the iSeries directory, distribution lists and outside email addresses on a schedule basis (.PDF, .txt, .xls, .doc, etc) seamlessly. Converted client to iSeries overlays after building forms in Adobe Illustrator/photo shop & IBM InfoPrint. Senior roving technical project lead and programming resource for multiple client projects, including iSeries support for WebSphere Commerce Suite implementation and go-to person for MQ Series communications. Resident MQSeries designer and technical project lead on the warranty and order processing systems (RPGLE, SQL) for our client; the largest mass-transit vehicle manufacturer in North America, Motor Coach Industries (B2B & B2C Websphere Commerce Suite private customer and public internet stores).

I performed the duties of application systems architect, project manager, development manager, systems analyst and developer, whilst overseeing a team of 3-8 consultants and FTEs.

Created and maintained Customer Service, Technical Automotive Service and Training applications supporting domestic market and reimbursement / analysis requirements back to the foreign parent corporation.