Lim Daniel Email & Phone Number

Penang, Malaysia

• B2B System backend support. EDI Transmission Support.• SAP Support and Administration – Production, BW, MSC• Microsoft Biztalk Server support and administration.• SSIS Server Jobs support.• Daily server monitoring and support inclusive of VMWare and Microsoft Hyper-V. • Managing B2B Support Specialist Team supporting Serial Systems 24/7 worldwide.• Support of Email server (Mdaemon) and security.• Provide trainings.• Any type of end user support.

Penang, Malaysia

• Manage Tech Support Team by recruiting, training and coaching employees, communicating job expectations and appraising their performance.• Provide sales, marketing and technical support via Intercom Chat platform on Noipfraud traffic filtering application.• Manage Affiliate Marketing Campaign support for customers.• Provide cloaking support for customers.• Maintain client relationship for business and help the sales team in achieving target.• Perform functions such as data management and data retrieval.• Use decision-making skills in responding for clients.• Suggest, promote and guide clients on filing complaints, refunds, and replacements.• Converse with clients in a polite and professional manner.• Use discretion in providing information to clients

Penang, Malaysia

• Manage and escalate Service Now tickets to Technicians. Use of Service Now for daily support ticket.• Hardware/Software Procurement and Technical Support for Asia Technology Center, Riverside Plexus based on Service Now tickets system.• Liaison with supplier and vendors for good relation support.• Top management trusted support on all IT Related issues.• Supporting all related Windows System, Centralize Printing Devices connecting to AD.• VPN and Cisco IP Soft Phone/Hard Phone Configuration• Blackberry, BES Server Administration, Activation, Handheld, Android and IOS platform support.• Regional support for Xiamen and Hang Zhou, China including IT Process flow standardization.• Managing technician for Asia Technology Centre helpdesk support.• Virus, Malware, Spyware and security protection and removal.• Research on new and open source applications.• Managed and maintained tickets and work request queue• Maintained hardware and software inventories• Ensure user satisfaction.• Continual proposal for cost saving to top management.• Research on new and open source applications.• Project Lead for IT related issues solving for ATC, Riverside: • Replacement and implementation of Aten Wireless solutions for all Lobby Presentation LED TV.• Project Manager for IT Management Software for use to keep track of item related items for Finance.

Penang, Malaysia

• Windows Server 2003 R2, Windows Server 2008 Installation, Deployment and Technical Support on DELL PowerEdge 1800 Server and DELL R710 Servers.• RAID 1 and RAID 5 configuration and support on DELL PowerEdge 1800 Server and DELL R710 Servers.• Maintain SQL Server on DELL PowerEdge R710 for Hospital Information System.• Daily user support for laptop, desktop, LAN.

Brisbane, Queensland, Australia

• Microsoft Windows 2000/NT/98 client and server support and management.• Terminal server and client support.• External client site system and network support.• Router and Switch configuration.• LAN and WAN analyzing, planning, design and implementation for 7 different sites of Lady Gowrie Child Care Centers, Fortitude Valley, Brisbane, Australia.• Web Designing for Lady Gowrie Child Care Centre.

Penang, Malaysia

• LAN, systems and desktops computers support.

Master'S Degree, Information Technology, 6.66/7

Bachelor'S Degree, Information Technology, 5.5/7

Bachelor in IT with Disctinction

Certificates In Computer Studies, Information Technology