Direct business operations and spearhead team of logistics staff and delivery drivers, coordinating last mile delivery and order fulfilment for 500 customers monthly• Operations & Logistics Optimisation• Business Process Improvement• Project Management• Digital Transformation• Stakeholder and Partnership Development• Cross-Team Leadership• Project Management• Internal & External Audits• Product Lifecycle DevelopmentAchievements:• Developed new revenue streams by forging critical partnerships and launching sales partnerships with local brands such as FJ Benjamin and LaundryHeap, further developing brand equity and expanding market share.• Improved workflow efficiency by 40% through overhaul of operations flow, eliminating redundancies and eliminating wasteful SOPs.

• Oversaw team of 10 logistics staff, managing business developing, sales, logistics and last mile delivery for partners operating on ecommerce platforms.• Orchestrated weekly manpower assignments and modelled delivery routes for logistics fulfilment of packages daily island-wide, lowering overall delivery time and reducing last mile costs.

• Coordinated MCST team, leading daily management and maintenance of condominium properties ranging from 300K to 400K sqft, housing approximate 1000 residents each. Managed stakeholder relationships between MCST and residents’ council, providing regular updates of facility status and maintenance works• Liaised with regulatory statutory boards to ensure general provision and adherence of safety protocols within estates, rectifying outliers and obtaining recertification as necessary. Collaborated with finance personnel to organise preparation of purchase orders and quotation summaries, audited finance reports to reconcile financial balances.

• Headed team of full-time employees and interns in daily operations of online B2B platform, resolving customer queries and generating a large market share through user acquisition campaigns.• Forged strategic partnerships with industry captains such as MUIS, Savills, and LHN Group to solidify branding and expedite mass industry adoption.• Troubleshot technical bugs and glitches alongside IT and Operations team; tested and benchmarked platform performance consistently before shipping live changes and QOL improvements. Analysed 360-degree feedback to optimise and heighten user experience, implemented monetisation strategies to generate revenue and maximise company growth.

• Facilitated client investment strategies through Tri-Edge investment tool, interviewing clients to understand respective risk appetites and providing counsel on appropriate investment vehicles.