Lim Limame Email & Phone Number

Odsherred Municipality, Region Zealand, Denmark

Provided superb customer service, with special emphasis on brand experience and customer engagement and satisfaction Proactively interacted with customers to recommend products that best suits their tastes, interests and needs Provided accurate, valid and complete information by using the right methods/tools Built sustainable relationships and trust with customer accounts through open and interactive communication

Copenhagen, Capital Region Of Denmark, Denmark

Created timelines, milestones, and deliverables to contribute to effective project planning Used project management software to maintain charters and process flows Assisted in risk mitigation, identification, tracking, management, and resolution Observed the team's performance and provided detailed updates to the project manager Assisted in the preparation of project presentations and reports for senior managers Conferred with the team to resolve conflicts, prioritize needs, develop content criteria, and choose solutions

Odessa, Ukraine

As an administrative assistant, I had to perform a variety of administrative and clerical tasks Carried out administrative duties such as copying, binding, filing, typing, and scanning Answered phone calls, scheduled meetings and supported visitors Provided administrative support to ensure efficient operation of office Assisted in the preparation of regularly scheduled reports Wrote and distributed email, letters, correspondence memos, forms and faxes Updated and maintained office policies and procedures

Kyiv, Kyiv City, Ukraine

Followed communication scripts and used knowledge of the company’s products and services to go off-script when necessaryMemorized scripts for products and services, and referred to them during callsIdentified opportunities for driving sales and revenue of the company’s existing product suite, and seized opportunities to upsell when appropriateMet daily qualitative and quantitative targets for the team, and achieved all objectives for service, productivity, and qualityCreated and maintained record of daily problems and remedial actions taken, using call-center database

Odesa, Odessa, Ukraine

Identified customers’ needs, clarified information, researched every issue and provided solutionsManaged large amounts of inbound and outbound calls in a timely mannerBuilt sustainable relationships and engaged customers by taking the extra mileKept records of all conversations in our call centre database in a comprehensible wayFrequently attended educational seminars to improve knowledge and performance level

Bachelor'S Degree

Education record