• During the 2nd year of the client’s tech refresh, embraced greater responsibilities in system implementation, development of data interfaces, and data migration.• Designed and coordinated developers to build over 40 outbound and inbound interfaces (300 MDs), with varying data file structures, distinct processing logics, full refresh & delta refresh modes, between multiple client applications.• Performed end-to-end delivery of the Offence Management and Appointment Monitoring modules (60 MDs) within the new application. Gathered business requirements through Product Backlog Refinement (PBR) sessions with users, designed technical specifications, performed SIT, regression testing & UAT, and conducted training sessions with end users.• Coordinated with Application Leads to plan migration activities from legacy SAP system to the new HR application, and prepared a cutover runbook for pre / during / post go-live activities.

• Business & Technical Analyst in an Agile project for the client’s tech refresh, from legacy SAP Human Capital Management (HCM) implementation to a new bespoke Java and Angular application, utilised in the administration of Singapore population.• Maintained serviceability of the SAP production system by resolving system defects with ABAP debugger, executed data patching activities, while supporting SIT (System Integration Testing) & UAT (User Acceptance Testing) for a Change Request (CR) to build 5 new data interfaces between the legacy and new applications (80 Mandays (MDs)).• Retrieved existing logic within SAP by inspecting and translating ABAP codes to functional logic for externalisation to the new application.• Led requirements gathering with users, documented user stories, prototyped UI screens using Figma, designed backend logic, and facilitated Sprint Reviews with clients for new Payments and Scheduling modules (50 MDs).• Prepared data dictionary and training manual on building custom QlikSense Dashboard in the new application.

• Supported the development, testing, system compliance and launch of the Singapore Tourism Analytics Network (Stan) website (https://stan.stb.gov.sg)• Organised an online webinar to introduce the Stan website with over 500 corporate participants• Coordinated logistics & set-up of an advisory panel meeting among C-suite tourism industry leaders

• Led a team of 7 programmers to organise NTU's cultural festival with over 3000 attendees• Launched group engagements and social media projects to foster a cohesive student body• Planned new initiatives to help international students with enrolment and assimilation into Singapore• Awarded the Union Gold Award in recognition of outstanding performance and contributions

• Liaison between clients, carriers and legal agencies for import and export shipments• Managed over than 10 shipments weekly and oversaw shipment operations