Steve Tae L. Email & Phone Number

Milwaukee, Wi, Us

Responsible for storage and compute in hybrid environment. Design, implement, and maintain efficient hybrid compute and storage environment. Provide strong leadership to the systems engineering team, fostering a collaborative and growth-oriented work environment; setting clear goals, defining priorities, and empowering team members to excel in their roles. Lead and manage systems engineering projects from inception to completion, ensuring successful delivery.Accomplishments:M365 Tenant Consolidation - migrated 3 environments onto a single Office 365 tenant to improve associate collaboration and to provide a centralized framework to maintain + secure all user accounts.Enterprise Backup Solution - consolidating all core systems onto an enterprise-class backup solution, Cohesity, to enhance immutable data copies and disaster recovery; completed Zurn, Elkay, EB Tecnica servers + storage, and Hadrian / World Dryer.

Vancouver, Bc, Ca

Providing leadership to the IT Support Department. Coaching 5 IT staff, including recruitment, supervision, resource management, scheduling including on-call rotation. Lead incident management program, collaborate with SPA, technical resources, business leaders, and product owners to find a root cause. End incidents with debrief to create proactive action plan.

Ancaster, Ontario, Ca

Oversee day to day IT Service Desk and Operation at Pearle Hospitality, supporting hotels, event venues, restaurants, and a golf course. Completed projects:•Introduced new process, standard procedures, and launched Manageengine SDP.•Corporate switches and wireless networking using HP Aruba Central cloud-managed networking platform. •Network monitoring solution for all servers, switches, firewalls, UPS.•Centralize password management within IT department.•Improved information security on Microsoft 365.

Burlington, Ontario, Ca

A hands-on technical manager responsible for IT Infrastructure. Oversee day to day IT Service Desk and Operations across 4 sites in US and Canada. Coach System Administrator and IT Support. Ensure company’s business priorities are fulfilled, operations are supported and remain functional. Key Highlights:•Proposed and implemented Cyber Security Awareness and Training, improving corporate phishing campaign score in 2 year period by over 40%.•Responsible for AWS migration project of production servers. And lead Infrastructure side of E-commerce solution with Softchoice, collaborating with development team.•Created backup and disaster recovery plan on both on-premise and AWS.•Imperva, AWS WAF, Load Balancers were added for public facing websites.•Eliminated use of wireless keys with 802.1X authentication.•Pushed MFA to all Microsoft 365 accounts, and utilized SAML to all IT service accounts including Palo Alto GlobalProtect VPN.•Configured Palo Alto Firewalls in dual ISP / HA environment, APs, Managed Switches, Active Directory, DNS, Group Policies.•Created and updated IT and security related policies.Management: IT Infrastructure, Network and Systems, Helpdesk Operation, Change Management, IT Budget (Capital Asset and Operational Expense), Policy Creator/Editor, Disaster Recovery.Technical: AWS, VMware vSphere, Hyper-V, Azure, AD, Windows Servers, TCP/IP, DNS, Palo Alto Firewalls, VPN, Meraki Wireless, L2/L3 Managed Switches, Office 365 Administration, End User Support.

Mississauga, Ontario, Ca

Responsible for IT Infrastructure at both office and warehouse. Successfully converted physical servers to virtual infrastructure. Design and maintenance of call center telecom system. Wireless network design and setup in both office and warehouse. Enhanced physical security of the site with newly re-designed security access including IP cameras, building access. Managed IT capital and operational budget.Technical: VMware ESXi, EMC VNXe SAN, Windows Servers, CentOS Servers, Active Directory, Cisco PIX, L2/L3 Managed Switches, Mitel 3300 PBX, Google Apps Administration, AWS, End User Support.Management: IT Infrastructure Operations, Change Management, Asset Management, IT Budget (Capital and Operational Expense ), Contract Negotiation, Policy Creation.

Mississauga, Ontario, Ca

Responsible for daily operation of IT support and network services.Supervised US and Canadian desktop support operation.

Mississauga, Ontario, Ca

Responsible for end user IT support on-site and remote support.

Mississauga, Ontario, Ca

Provided technical support of D-Link products over the phone and E-mail.