Albert Lim Email & Phone Number

San Francisco, Ca, Us

Leading and enabling Mid Enterprise customers in Observability 3.0.

San Francisco, Ca, Us

- Advise customers on standard methodologies, pros and cons of different approaches, and next steps to take, based on a detailed understanding of their objectives and the value of the solutions they are seeking.- Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.- Give hands-on demonstrations, workshops, or enablement sessions on a wide variety of technical topics, e.g installation, building dashboards, and setting up alerts.- Help customers to overcome technical issues that can’t be solved by global technical support. That could involve deep diving and spinning up test environments to solve complex technical problems with simple solutions.- Build long-term relationships and support customers within the prescribed catalog of services to assist customers in making the most of their New Relic contract.- Be the influential expert for Fledgling New Relic users, accelerating their progress.- Kick start the implementation of an Observability Centre of Excellence.

- Record and send the minutes of the board meetings.- Monitor and respond to the emails in the NAMIC Atlanta Gmail account- Set up the monthly board meeting for the chapter - time and date TBD by the new board- Function as the point of contact from NAMIC national to the chapter and pass on communication as requested.- Partner with the membership, marketing, and programming committees to send out email blasts as needed. - Manage the Distro list for the board - Other duties requested by the President

Atlanta, Ga, Us

- Subject Matter Expert of a 10-person onshore/offshore team on DevOps best practices and Configuration Management.- Developed and executed plans to successfully lead a 20 hours Pegasystems upgrade execution on a biannual basis.- Managed the availability of over 140 on-premise Linux infrastructures across two Pegasystems applications (call center and offer decisioning tools) including infrastructure expansion, patches, and security fixes.- Performed big data analysis to generate KPI reporting to reduce hundreds of truck rolls using Splunk and Tableau.- Built and managed preventative monitoring, alerting, and observability for Pegasystems CRM applications with Splunk, New Relic, and python API script which resulted in zero application downtime.- Improved CI/CD infrastructure deployment time up to 90% by using Infrastructure as Code tools such as Ansible & Jenkins.- Automated daily BIX reporting activities with bash scripts and cronjob which removed downstream failure impact to zero.

Atlanta, Ga, Us

- Subject Matter Expert of a 10-person onshore/offshore team on DevOps best practices, CI/CD, and Configuration Management.- Created monitoring and observability on Pegasystems applications utilizing tools such as Splunk and New Relic.- Performed big data analysis to generate KPI reporting and storytelling dashboards.- Developed plans to successfully lead Pegasystems upgrade execution on a biannual basis.- Managed the availability of over 140 on-premise Linux infrastructures across two Pega-based applications including infrastructure expansion, patches, and security fixes.- Maintained compliance by completing monthly security reviews in collaboration with Security Team.- Managed and developed architectural and operational documentation and train new team members on process.- Designed, built, and optimized applications' development through frequent deployments.- Set up and maintained delivery (CI/CD) pipelines through Jenkins environment on a large scale. - Automated applications and JBOSS infrastructure deployments on private and public clouds using Ansible.- Led training sessions and presentations to share best practices and technical skills to teams across the organization.- Wrote and troubleshot automated builds and deployments using Ansible.- Updated administered toolset to leverage the latest features and fixes.- Provided consultation to teams on setting up testing frameworks and QA best practices into the release pipelines using bash cronjob, SoapUI, Selenium, and JMeter.- Incorporated and maintained static and dynamic code analyzers, code coverage tools in build infrastructure.- Maintained awareness of industry best practices and the latest tools.

Atlanta, Ga, Us

Took roles as a software engineer (front-end development) and a data analyst throughout alternating four semesters Co-Op rotations. I worked concurrently with the Field Service IT and Enterprise Data Services department. Responsibilities include but not limited to:- Developed an analytical tool to reduce trouble calls to the Comm. Center with MEAN stack (MongoDB, Express.js, Angular, and Node.js).- Built Splunk, Tableau, and New Relic reports on various Field Services applications such as usage of CXConnect (a Home Technician application).- Identified possible business requirement gaps.- Provided process improvement opportunities through real-world analysis. - Performed and maintained analytical reports for various teams.- Understood the application workflow and architecture.

Atlanta, Ga, Us

Took a role as an Enterprise IT Admin for the Enterprise Systems and Services division. Responsibilities include but not limited to:- Worked closely with the Architecture and Innovation team to solve the current challenges in technology and create the next innovations. - Managed and maintained GP Enterprise MyIT SharePoint site using Microsoft SharePoint and Google Analytics.- Helped and managed two GP Capstone groups from Georgia State University to complete their Capstone projects at Georgia Pacific. - Conducted research and implementation to help improve solutions and capabilities using reliable and publicly available sources.- Maintained knowledge-sharing tools using Web/ Mobile solutions for the technology team.- Helped support and creatively destroyed current solutions to rebuild cloud-first/ mobile-first architecture.

Kennesaw, Georgia, Us

Started working as a supervisor during my freshman year in college while attending Southern Polytechnic State University, which is currently known as Kennesaw State University. Responsibilities include but not limited to:- Maintained order on and off the playing field during intramural competitions.- Helped with equipment and field maintenance, including managing set-up and takedown.- Acted as a mediator to professionally resolve issues between players or spectators.- Evaluated workers' performance and prepared written performance evaluations.- Prepared new game sheets and organize previous night's game records on daily basis.

Kennesaw, Georgia, Us

Started working as a Java tutor during my sophomore year in college. Responsibilities include but not limited to:- Guided students to improve Java knowledge through tutoring sessions.- Assisted around 40 students with Java I assignments.- Scheduled and maintained regular office hours to meet with students.- Notified instructors of errors or problems with assignments.- Ordered or obtained materials needed for classes.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Chinese Language, Culture, And Business

Bachelor Of Science - Bs, Computer Science

Bachelor Of Science - Bs, Computer Science

Education record

Education record