Marianne Lima Higino Email & Phone Number

São Paulo, São Paulo, Brasil

-Management of the voice of the consumer to influence and promote the board's strategy -Prioritization of the main points of pain of customers and influence of teams in the "customer centric" culture -Governance of surveys and response rate of satisfaction surveys, to increase the base of data. -Categorization of comments using artificial intelligence, generating speed in root cause analysis and tactical action plans

São Paulo, São Paulo, Brasil

Leadership of the DE&I climate committee in Consumer Care. -Strategic Vision between Culture actions; -Agenda management and volunteer engagement; -Internal training of the Working Group.

São Paulo, São Paulo, Brasil

Project management of the Whirlpool Brasil authorized technical assistance network - Management of satisfaction KPIs for the Brazilian authorized network, structuring of management reports and dashboards; - Leadership of KPI’s Review forums, monitoring of control action plans; - Management of cost lines related to the authorized network. Preparation and monitoring of financial plans, closing and strategies for saving accounts. - Focal point of Consumer Care projects, designing… Show more Project management of the Whirlpool Brasil authorized technical assistance network - Management of satisfaction KPIs for the Brazilian authorized network, structuring of management reports and dashboards; - Leadership of KPI’s Review forums, monitoring of control action plans; - Management of cost lines related to the authorized network. Preparation and monitoring of financial plans, closing and strategies for saving accounts. - Focal point of Consumer Care projects, designing innovative solutions through Agile. Carrying out alignment and implementation with internal and external stakeholders. Show less

São Paulo, São Paulo, Brasil

Leadership in the continuous learning pillar, in Whirlpool's Consumer Care climate committee. Construction of spaces for dialogue, listening and education within the R&D theme, raising awareness of the importance of the topic through the leadership of conversation and literacy circles in the company's Consumer Care agenda and content creation. -Change in organizational culture; -Engagement of employees on the topic of diversity and inclusion.

São Paulo, Brasil

Consulting for the network of authorized Whirlpool stores in the Northeast. -Creation of strategic actions of the technical assistance network to improve the level of satisfaction of our consumers; -Responsible for the engagement of authorized companies and adherence to performance indicators; -Management of KPIs, inventory and training of authorized companies to change the level of team maturity.

São Paulo, Brasil

Community made by women, for women, for the freedom to be. -Creation of content about R&D to encourage visibility and deepen the agenda; -Definition of strategy and planning; -Lecture for professional development for diverse women.

São Paulo, Brasil

Mentoring for program participants to leverage their indicators as entrepreneurs. The Women's Consulate's mission is to support and strengthen female entrepreneurs through knowledge and resources so that they can generate income and have financial autonomy.

Jaguariúna, São Paulo, Brasil

Responsible for launching service notes at Brazil level, through the paymatch portal and integration with SAP. Handling note discrepancies using Excel x S.A.P with a large volume of data, prioritizing payment demands and exceptions, contacting users for guidance on the flow via email and teams. I seek to get involved with VBA, PYTHON and POWER BI to simplify the routine and ensure that suppliers have a good experience, at the speed of their demands. Member of the Procurement to Payment Squad… Show more Responsible for launching service notes at Brazil level, through the paymatch portal and integration with SAP. Handling note discrepancies using Excel x S.A.P with a large volume of data, prioritizing payment demands and exceptions, contacting users for guidance on the flow via email and teams. I seek to get involved with VBA, PYTHON and POWER BI to simplify the routine and ensure that suppliers have a good experience, at the speed of their demands. Member of the Procurement to Payment Squad, which aims to solve and create best practices so that the payment flow is fluid and efficient. We carry out studies based on agile methodologies, kanban, scrum, empathy map, SIPOC and meetings with users. We aim to create solutions that match the available technology and the urgency of each client’s needs. Show less

Rio De Janeiro

Administrative support in personnel management and service supervision. Control of service orders through spreadsheets and material stock logistics. Direct contact with suppliers and price negotiations when purchasing material and hiring outsourced services. Contract management and closing monthly billing reports. Preparation of calendar planning for execution of improvement projects. Intermediary between the company, the state health department and the corresponding unit.

Rio De Janeiro

Coordination of teams to carry out building maintenance. Administrative support in personnel management, preparation of work order control spreadsheets, purchase logistics and material receipt. Participation in the planning of improvement projects, preparation of budgets and interface between the client and the company.

Development of experiments, research and mathematical modeling of experimental results, using iterative numerical calculation and graphics software; public presentation of scientific works and preparation of reports. PROJECTS CARRIED OUT: 2018: Extraction of oil from Rubber Tree seeds using supercritical fluid 2017 - 2018: Extraction of oil from Bidens pilosa L. using supercritical fluid: Experimental and mathematical modeling. 2016-2017: Extraction of pesticides present in the Victoria banana… Show more Development of experiments, research and mathematical modeling of experimental results, using iterative numerical calculation and graphics software; public presentation of scientific works and preparation of reports. PROJECTS CARRIED OUT: 2018: Extraction of oil from Rubber Tree seeds using supercritical fluid 2017 - 2018: Extraction of oil from Bidens pilosa L. using supercritical fluid: Experimental and mathematical modeling. 2016-2017: Extraction of pesticides present in the Victoria banana (Musa spp.) using supercritical fluid - Experimental and Modeling 2015 - 2016: Separation Process by Color Removal of Textile Effluent in Activated Clay Show less

Bacharelado, Chemical Engineering

Master Of Business Administration - Mba, Marketing

Mba Esg - Um Novo Olhar Para Os Negócios, Business/Commerce, General

O curso destaca a importância e as possibilidades de agregar valor ao negócio, por meio do alinhamento ESG aos processos e do.

Master Of Business Administration - Mba, Gestão Estratégica De Negócios

O curso visa desenvolver no executivo a capacidade de produzir um plano estratégico, transformá-lo em um plano operacional eficiente.