Sofia Lima Email & Phone Number

Canada

 Championed Finning’s automation journey by implementing VLM, VBM, and AMRs, resulting in a more than 50% increase in the picking-per-hour metric. Led the construction of Finning’s second-largest warehouse in Canada, overseeing layout design, racking installation, hose room configuration, and the integration of new automation technologies. Achieved a 50% reduction in customer return rates and lowered inventory levels by reinforcing company policies with customers and enhancing the order processing system. Supported the IBP implementation by revitalizing inventory management processes, achieving a substantial reduction in overall inventory levels.

 Oversaw 200+ employees, 40+ machines, and 25+ technologies, ensuring consistency across policies, procedures, and operating standards of blades production in Gillette’s Latin America Plant. Assisted the creation of the Plant’s protocol to combat Covid-19 assuring the health’s safety of the organization without disruption in the production and no significant impacts on the business. Increased the production volume of double edge blades by 47% through lean manufacturing principles and continuous process improvement. Led the plant autonomous maintenance pillar, spreading its fundamentals while developing and standardizing the processes for all the more than 1k employees. Pioneered the implementation of a new work schedule, responsible for the entire conceptualization process, union approval, interviews, and training, allowing a considerable increase in the production of the most profitable SKU in Latin America. Reduced the total operating expenses by restructuring the preventive maintenance plan, performing root cause analysis that minimized the breakdowns, and negotiating raw material contracts. Established a safety culture through machine structural improvements and organizational behavioral transformation, ensuring zero recordable incidents in the last four years. Implemented a new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & operational management team.

 Received the Best Leader award voted by Supply Chain organization within 180+ employees. Spearheaded the Customer Service operation, processing 10k+ orders per month while managing 25 employees focused on productivity increase and service improvement in all channels. Implemented pioneers automated tools to replace daily processes driving a 20-hours per month per person drop and supporting sales volume increase. Reduced the rate of returns and refusals and the delivery cost through improvements in scheduling orders and creating a Supply Chain training program for the sales team. Sparked outstanding business results by stimulating an HPO organization, executing monthly training sessions for the team, facilitating weekly meetings to review KPIs, and rewarding the top-performing employees. Accomplished the best Deloitte's compliance audit score ever, ensuring the "do the right thing" culture and the organization's correct execution of the daily procedures. Decreased the resolution time of customer complaints related to delays in shipment, order mistakes, and lost orders by implementing a new call-center system. Conceptualized a tool for VP and Sales team to drive visibility of the month’s volume per channel & category and guide strategic business decisions.

 Spearheaded P&G largest Distribution Center in Latin America, shipping to more than 600 clients across the country, managing an experienced P&G tech team as well as a complex 3PL operation. Increased the operational capacity and gained productivity by implementing continuous improvement principles, enabling a 17% increase in sales volume and winning the P&G award for #1 DC in Latin America and #2 globally. Generated a substantial cost reduction within a year by enabling the internal rework process and developing best practices & new procedures for shipping, minimizing the delivery incidents. Accelerated the delivery of the operational results and enhanced the organizational research score by developing an HPO organization designing the team identity, defining the mission & vision with the 3PL team, and performing weekly training sessions. Facilitated the Green Building Certification of the Distribution Center. Certified HS&E leader assisting with safety procedures to eliminate potential hazards and preserve zero injuries. Conceptualized an RCCP process with one year ahead visibility guiding strategic business decisions and devising tailored proposals for increase capacity and efficiency.

 Shaped the region’s shipment transformation by implementing the first Transportation Management System, driving the biggest cost reduction of the year and establishing the organization as the global benchmark in terms of excellence and innovation. Account for complete project lifecycle from inception to closure, developing all documentation, strategy, risk mitigation plans, and user training.

 Developed the master plan for cost reduction projects and preparation of the board's monthly transportation cost analysis (actual vs. budget). Delivered accurate financial forecasts by designing an automatic tool that incorporates historical and current Transportation costs data. Co-led the recruitment committee for new interns.

Xponentional Businesss Administration, Exponential Management

Master Of Business Administration - Mba, Operations Management, Products And Services

Bachelor'S Degree, Statistics

Diploma Of Education, Trends In Global Business