Dianne Lim Email & Phone Number

Strategy & Planning for SCE's Information Technology Department, with experiences across strategic planning, regulatory filings, and budget and operations. Strategic Planning:•Strategic Planning development project management. Runs weekly stand up to ensure completion of tasks. Leads interviews and information gathering sessions with leaders across the departments as input for IT strategy. Regulatory Filings: •Led the General Rate Case filing for IT Operations… Show more Strategy & Planning for SCE's Information Technology Department, with experiences across strategic planning, regulatory filings, and budget and operations. Strategic Planning:•Strategic Planning development project management. Runs weekly stand up to ensure completion of tasks. Leads interviews and information gathering sessions with leaders across the departments as input for IT strategy. Regulatory Filings: •Led the General Rate Case filing for IT Operations, Cybersecurity, and Digital Accelerator. Resulted in minimal reductions from the CPUC in the 2021 case. •Led IT benefits portion of the Customer Service Re-platform case. Service & Delivery Optimization (Department Re-organization) Program:•Project Management Office at a program and work stream level for a department wide re-organization to the Plan, Deliver, Run model. •Led use case development to ensure readiness for the transition to the Plan, Deliver, Run model. Use cases presented to Principal Manager level leadership, Directors, and utilized for department wide info-sessions.•Develop materials and led logistics for information sessions, including leading through read outs to the presenters and ITLT, ensuring readiness.•Establish IT Metrics and Reporting framework including roles and responsibilities, milestones, operating metrics maturity plan and CIO dashboard recommendation.•Identified activities from within the technology demand list to transition to the Plan organization. Created a comprehensive database used to direct activities of the organization's knowledge transfer.Annual Budget Planning:•Led the budget planning process for the operations and cybersecurity departments including driving timelines, socialization of plans, driving weekly meetings, quality assurance of inputs with governance decisions.•Matured the budget planning process and deliverable usability, eliminating redundant processes within the Investment Planning process. Show less

Organizational Development: •Participate in the development and implementation IT Strategy Formulation and Investment Planning Processes; Processes are fully operational and utilized in the Department•Led the development of several process standards implementation by gathering requirements, developing solutions, and socializing solutions to key stakeholders Business Strategy and Maturity Plan Development: •Planned and conducted employee focus groups to gather input… Show more Organizational Development: •Participate in the development and implementation IT Strategy Formulation and Investment Planning Processes; Processes are fully operational and utilized in the Department•Led the development of several process standards implementation by gathering requirements, developing solutions, and socializing solutions to key stakeholders Business Strategy and Maturity Plan Development: •Planned and conducted employee focus groups to gather input towards IT Business Strategy and EA Maturity Plan. Workshops attended by ~20 participants each.•Developed a 3- year IT Business Strategy with IT Leadership team via research, workshop development, and workshop result analysisInvestment Planning: •Subject matter expert for the investment proposal data to support the development of a 5 year Enterprise Technology Initiatives PlanGoal Reporting: •Develop SharePoint based reporting system and process to ensure self-service for monthly goal reporting•Manage process and oversee contributions from 30 reporting contacts to ensure timely and accurate updates•Analyze goal updates, identify developing trends and issues, and communicate them to IT Senior LeadershipPeople Strategy Projects: • Develop communication plan to advertise available career planning tools, which consists of e-mail communication, Yam Jams, Pod casts, Presentations to Manager Meetings; Yammer group experienced 45 people increase in memberships and career planning tool page experienced an increase of 38.06% unique page viewsMiscellaneous: • Led the coordination of Department-wide Disaster Preparedness event; Event attended by 416 employees. Show less

Irwindale

Promoted from Associate to Mid-level after 16 months. Projects Include: Process Improvement Projects: Lead analytical efforts and drive implementation of process solutions across multiple areas resulting in improved client satisfaction through reduction of cycle time (60 % decrease), and improved through-puts; responsibilities include: • Gathering and documenting requirements, identifying pain points, root causes, and solutions• Analyze data and metrics to validate… Show more Promoted from Associate to Mid-level after 16 months. Projects Include: Process Improvement Projects: Lead analytical efforts and drive implementation of process solutions across multiple areas resulting in improved client satisfaction through reduction of cycle time (60 % decrease), and improved through-puts; responsibilities include: • Gathering and documenting requirements, identifying pain points, root causes, and solutions• Analyze data and metrics to validate pain points and solution impactsSAP Usability- User Experience Improvement Program & Mobility Initiative: •Gathered business requirements the first set of SCE mobile apps & SAP custom apps•Developed user interface prototypes •Developed and executed test scenarios to ensure quality product•Developed and administered user satisfaction surveys to assess the impact of enhancements; results utilized to set direction for future enhancements •Developed and distributed enterprise wide marketing materialsEducation Program Support: Support Edison's Education initiative, which gives away $10 million annually to individuals and educational institutions in our service territory: • Contact schools/community partners to market scholarship opportunities• Develop charter and project plan for events Show less

Enterprise Information Management Program:•Conduct industry best practice research for strategy development and road map creation•Monitor and maintain program plan and action items and follow up with responsible party for completion•Develop and distribute bi-weekly program status report to senior management •Develop program meeting agendas, coordinating with presenters and program steering team •Create program communication materials distributed to senior… Show more Enterprise Information Management Program:•Conduct industry best practice research for strategy development and road map creation•Monitor and maintain program plan and action items and follow up with responsible party for completion•Develop and distribute bi-weekly program status report to senior management •Develop program meeting agendas, coordinating with presenters and program steering team •Create program communication materials distributed to senior management•Establish and maintain program document repository Other experiences in Performance Management: •Create and distribute monthly operational metrics utilized by senior management to measure the organization’s performance Show less

•Analyzed trends, conducted interviews, and provided recommendations for Leadership off-sites; results and recommendations utilized to plan future off-sites •Increased efficiencies by establishing structure for the BOC director document management system•Developed and distributed job aids to the BOC division in support of the enterprise file maintenance program•Developed presentations to support the IT Summer Internship Program; tools have been leveraged in future years’… Show more •Analyzed trends, conducted interviews, and provided recommendations for Leadership off-sites; results and recommendations utilized to plan future off-sites •Increased efficiencies by establishing structure for the BOC director document management system•Developed and distributed job aids to the BOC division in support of the enterprise file maintenance program•Developed presentations to support the IT Summer Internship Program; tools have been leveraged in future years’ program•Assisted with the coordination of the IT Internship Welcome Breakfast attended by 60 interns, IT Directors, and the Chief Information Officer•Designed IT Summer Internship Program surveys, analyzed interns’ responses, and provided recommendations for process improvements utilized in future years’ program•Assessed technology pain points in BOC and recommended various solutions to further increase efficiencies Show less

Irvine, Ca

- Part of the start up team, spearheading all of the marketing initiatives, including loyalty and rewards programs, social media presence, corporate relationship management, and website development. Fruit & Vegetable Infused Treats. www.fluffybunsbakery.com

AAPA is a non-profit organization that seeks to inspire, develop and promote Asian Americans to achieve maximum career and leadership potential. · Spearheaded the creation of the AAPA Volunteer Staff team to further advance AAPA's mission of developing Asian Americans to achieve their leadership potential; The team built a foundation for future program execution. · Lead a team of 10 in planning and execution of AAPA graduation ceremony; Event attended by 175 professionals and… Show more AAPA is a non-profit organization that seeks to inspire, develop and promote Asian Americans to achieve maximum career and leadership potential. · Spearheaded the creation of the AAPA Volunteer Staff team to further advance AAPA's mission of developing Asian Americans to achieve their leadership potential; The team built a foundation for future program execution. · Lead a team of 10 in planning and execution of AAPA graduation ceremony; Event attended by 175 professionals and executives and fund raised $2500 for the continuation of AAPA program· Lead a team of volunteers in coordinating various workshops and general sessions; Events are attended by 100 professionals and executives· Lead a team of volunteers to recommend and implement various operational and process improvements; Recommendations are utilized to execute future program activities· Initiated the re-launch of social media campaign resulting in significant increase in Facebook followers (6 times more); wrote contents for social media updates· Project managed the creation of various communications distributed to members and event attendees Show less

Los Angeles

•Counseled more than 20 high risk students to ensure their retention at the University; Reached 100 % retention during the year •Built class curriculum and training materials to develop student leaders on campus•Organized and facilitated educational workshops and events for students in career and leadership development

•Increased student attendance 25% at the 2008 Media and Entertainment Night by partnering with other student leaders in launching campus-wide event publicity campaigns•Assisted in the organization of the 2008 Media and Entertainment Night by contacting and securing various firms’ attendance•Designed various communications distributed to 2,500 members throughout campus

• Increased membership 30% by launching a campus-wide advertising campaign• Expanded the role of PR Chair by developing and executing a new outreach strategy to build relationships with other campus philanthropic organizations • Coordinated a team of eight in launching advertisement efforts to raise funds for an inner city children summer camp • Named the top fundraiser of the team in fighting against Pediatric AIDS for the Dance Marathon• Awarded the highest category of… Show more • Increased membership 30% by launching a campus-wide advertising campaign• Expanded the role of PR Chair by developing and executing a new outreach strategy to build relationships with other campus philanthropic organizations • Coordinated a team of eight in launching advertisement efforts to raise funds for an inner city children summer camp • Named the top fundraiser of the team in fighting against Pediatric AIDS for the Dance Marathon• Awarded the highest category of Membership Award for service hours committed during the year Show less

B.A., Psychology, Economics

Education record