Help Desk Manager
Current
Jul 2020 - Present
AeroLeads people directory · profile
Edward Lim Email & Phone Number
Help Desk Manager
at
NTT DATA Services
1 work email found
@mckesson.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Help Desk Manager
Location
Greater Vancouver Metropolitan Area, Canada, Canada
Company size
Who is Edward Lim? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Edward Lim is listed as Help Desk Manager at NTT DATA Services, a company with 22009 employees, based in Greater Vancouver Metropolitan Area, Canada, Canada. AeroLeads shows a work email signal at mckesson.com and a matched LinkedIn profile for Edward Lim.
Edward Lim previously worked as Technical Support Manager at Xencall and SaaS Provisioning Manager (Cloud Service Delivery) at Ecmarket Inc.. Edward Lim holds Diploma, Information Technology Professional from British Columbia Institute Of Technology.
Company email context
Email format at NTT DATA Services
This section adds company-level context without repeating Edward Lim's masked contact details.
{first}.{last}@mckesson.com
86% confidence
AeroLeads found 1 current-domain work email signal for Edward Lim. Compare company email patterns before reaching out.
Profile bio
About Edward Lim
Senior Customer Service and Technical Support Manager. Positive attitude and EQ. 20 years of progressive experience in Customer Support Operations, Telecommunications, Healthcare, and Enterprise Resource Planning Software.Proven team and peer leadership, interpersonal, analytical, and team management skills. Committed to excellence and customer success; leads cross-functional teams with well-developed communication and problem-solving skills to resolve difficult situations under adverse conditions; thrives in a dynamic environment with diverse populations. Key skills include:• Interpersonal: Coaching, Developing, and Mentoring Direct Reports, Customer Service, Leadership, Influential, Collaborative, Innovative, Communication• Operations: Strategic, Analytical, Problem-Solving, Performance Development, Change ManagementSpecialties: Event Planning, Creative Problem Solving, Getting things done on time!
Listed skills include Team Building, Leadership, Call Centers, Team Management, and 21 others.
Current workplace
Edward Lim's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles · 38 years
Edward Lim work experience
A career timeline built from the work history available for this profile.
Technical Support Manager
XenCALL is an all-in-one CRM and VoIP platform, fully browser-based with no downloads required. Enhanced by one-on-one, personalized training and in-house technical support, the XenCALL predictive dialer CRM delivers a rich feature list to help outbound sales teams, telemarketers and appointment setters optimize their efficiency and productivity
Feb 2019 - Mar 2020
Saas Provisioning Manager (Cloud Service Delivery)
ecmarket inc. is a cloud-based solutions developer that created Conexiom – a sales order and invoice automation solution for wholesale distributors and manufacturers. The patent-pending Conexiom solution allows companies to focus on serving customers and managing supplier relationships instead of entering data.
Jun 2017 - Aug 2018
Manager, Customer Support Mckesson Technology Solutions
McKesson Technology Solutions, $3.4B division of $190B global healthcare. Enterprise imaging and diagnostic imaging for hospitals and healthcare providers of all sizes and levels of complexity.Manager, Customer SupportEnsured mission critical software and hardware is operating at 100% for over 90 hospital corporations. ($100K to +$1M yearly maintenance.
Sep 2014 - May 2017
Manager, Business Commercial Service
Canadian wireless division focused in managing Commercial and Small Business accounts. $6.4 M division of a $13B Communications and Media company Team Manager, Business Customer SupportManaged a team of 15 Business Support Service Representatives specializing in business telecommunication customer account maintenance (national B2B accounts up to 120K.
Oct 2012 - Sep 2014
Team Manager
Canadian cellular telephone service provider owned by Rogers Communication. $1B in revenues.Team Manager, Customer Retention and Loyalty Managed a team of 16 - 18 Customer Service Representatives in a dynamic call centre specializing in (B2C) customer loyalty and customer retention.
2009 - 2012
~3 yrs
Team Manager, Technical Customer Support
Business Objects is an enterprise software company, specializing in business intelligence software. $1.5 B in revenue.Team Manager, Technical Customer Support Co-managed an offshore technical support team of over 90 engineers and 9 managers in India. Managed a technically diverse North American team of 12 individuals supporting the full reporting and.
2003 - 2008
~5 yrs
Team Leader, Technical Support Customer Service
Managed, mentored and coached a team of 12 front-line customer service operators.
2000 - 2003
~3 yrs
Banquet Bar Manager
Pan Pacific Hotel Vancouver
Managed Beverage for up to 4,000 guest in banquet events in a five diamond hotel property
1988 - 2000
~12 yrs
2 education records
Edward Lim education
Diploma, Information Technology Professional
Bachelors, Science
FAQ
Frequently asked questions about Edward Lim
Quick answers generated from the profile data available on this page.
What company does Edward Lim work for?
Edward Lim works for NTT DATA Services.
What is Edward Lim's role at NTT DATA Services?
Edward Lim is listed as Help Desk Manager at NTT DATA Services.
What is Edward Lim's email address?
AeroLeads has found 1 work email signal at @mckesson.com for Edward Lim at NTT DATA Services.
Where is Edward Lim based?
Edward Lim is based in Greater Vancouver Metropolitan Area, Canada, Canada while working with NTT DATA Services.
What companies has Edward Lim worked for?
Edward Lim has worked for Ntt Data Services, Xencall, Ecmarket Inc., Mckesson, and Rogers Communications.
How can I contact Edward Lim?
You can use AeroLeads to view verified contact signals for Edward Lim at NTT DATA Services, including work email, phone, and LinkedIn data when available.
What schools did Edward Lim attend?
Edward Lim holds Diploma, Information Technology Professional from British Columbia Institute Of Technology.
What skills is Edward Lim known for?
Edward Lim is listed with skills including Team Building, Leadership, Call Centers, Team Management, Business Intelligence, Cross Functional Team Leadership, Customer Service, and Business Objects.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Edward Lim you were looking for.
View similar profiles
