Felix Lim Email & Phone Number

Natick, Ma, Us

Natick, Ma, Us

Natick, Ma, Us

Austin, Texas, Us

Lead operational initiatives to establish global standardized processes, advance centralization of functional tasks, and improve automation capabilities within the Support Finance (FP&A) organization.Primary liaison from Support Finance for the LEAP (Leadership, Excellence, Automation, Partnering) program meant to drive operational efficiencies for the wider Global Business Finance organization while ensuring consistent project management across LOBs.

Austin, Texas, Us

Influence a global team of 100+ Migration Analysts to most effectively support Sales and Deal Management teams by following Oracle's best business practices while identifying areas for future process and system optimization.Liaise with cross-LOB process & technology operations teams to ensure desktop processes are maintained and meet compliance with global standard business practice while ensuring that divisional exceptions are documented and approved.Facilitate external audits with Ernst & Young on booked migrations and ULA transactions to ensure that global standard business practices are being maintained.Assist with the monthly reconciliation of the FY13 budget for the GFO Global Operations organization.Responsible for all activities associated with the Product Owner, Global Migration Application (GMA).

Austin, Texas, Us

Successfully led a cross-LOB initiative to simplify and standardize migrations policies in conjunction with the full-scale global rollout of the GMA tool. Implementation resulted in a 20 percent increase in productivity and enabled the centralization of all migration activities to the GFIC beginning in June 2012 at a reduced cost to the organization.Accountable for overall product strategy, requirements documentation, prioritization of defects and enhancements, and other integration points related to the GMA, which is internal software utilized daily by Sales and GCS organizations.Serve as main point of contact for GCS Development team as it relates to system performance and production issues.Collaborate with functional Sales and Migrations teams to establish best practices for training and usage, maintain efficient user support processes, and to identify potential for division-specific system enhancements.

Austin, Texas, Us

Collaborated with Migrations GPO and another Contracts Manager to coordinate and implement Advanced Migrations training module to assist in the processing and booking of non-standard partial migrations.Nominated as a North America Migrations super-user, responsible for assisting the Migrations DPO and GPO with various issues ranging from troubleshooting applications to communicating policies.Responsible for all activities associated with E-business License Migration Analyst.

Austin, Texas, Us

Handled customer requests to migrate existing software licenses to current e-Business model.Applied current business practices to determine appropriate conversion and fee calculations for license and support.Served as primary point of contact for migration related inquiries by revenue recognition team.Volunteered as a mentor to implement and train the Migrations Shared Services Center in Costa Rica.

Created ad-hoc Excel macros using basic VBA to handle recurring tasks associated with performing weekly reconciliations.Responsible for all activities associated with Trust Specialist.

Provided support to clients and investment managers through timely, accurate statements.Accountable for all Defined Benefit/Defined Contribution equity accounts of the client.Reconciled client accounts on a weekly basis to reduce financial liability of the corporation.Recipient of the Premier Achievement Award in Recognition of Quality Service Delivery.

Master Of Business Administration, Finance Concentration

Bachelor Of Science, Finance