Heng Kok Lim Email & Phone Number

Singapore

● Spearheaded the development and implementation of innovative technology strategies, aligning them with business objectives to drive growth and operational efficiency.● Collaborated with cross-functional teams to ensure the successful execution of strategic technology projects.● Established strong relationships with technology vendors and key stakeholders, ensuring seamless integration and optimal performance of solutions.● Standardized operating procedures across all centers, improving customer relations and operational efficiency.● Streamlined IT tools, enhancing system security and user experience, including the successful launch of a parent’s mobile app that significantly improved payment processes and customer satisfaction.● Leveraged technologies such as Microsoft 365, Python, Kommo CRM, Zapier, and custom-built solutions to facilitate operations and data management.

Singapore, Sg

● Spearheaded the enterprise process automation team, overseeing operational support, and managing enhancement requests for a portfolio of over 20 workflow applications.● Successfully led a migration project, collaborating with external vendors and internal teams to ensure seamless transition.● Played a key role in establishing a new cloud workflow platform, working closely with business stakeholders to align technology solutions with organizational objectives.● Established the Centre of Excellence, instituting best practices and robust platform governance for the newly implemented cloud platform.

Boston, Massachusetts, Us

● Served as a trusted advisor in digital transformation for strategic customers, encompassing government agencies and large enterprise accounts.● Offering comprehensive business, technical, and product expertise to clients, ensuring a deep understanding of their needs and goals.● Executed strategic success plans, driving positive customer outcomes through a tailored approach that aligns with organizational objectives.● Proactively identified key challenges faced by customers and orchestrated collaborative efforts with internal and external teams to develop effective solutions.

Bellevue, Washington, Us

● Achieved a remarkable customer retention rate exceeding 90%, showcasing a commitment to delivering exceptional service and value.● Surpassed renewal target quotas by an impressive 17% following a corporate restructuring, demonstrating adaptability and strategic sales acumen.● Received the prestigious APEX sales award in two consecutive quarters, highlighting consistent high performance and contributions to the team's success.● Provided invaluable guidance to customers on diverse business and technological challenges, including solutioning, platform upgrades, and migrations.● Managed a diverse customer portfolio, featuring Singapore government agencies and large enterprise clients, ensuring their specific needs were addressed with tailored solutions.● Successfully conducted overseas business trips to countries such as Indonesia, The Philippines, Japan, and India, strengthening the company's APAC footprint and fostering regional partnerships.● Proactively supported the professional services team in billable engagements, demonstrating versatility and a collaborative approach to achieving organizational goals

Singapore, Singapore, Sg

● Orchestrated the management of project enhancements and platform innovation initiatives within the customer's environment, fostering collaboration among IT systems and users across the organization.● Provided leadership for the Operation & Maintenance team, ensuring optimal performance and efficiency in day-to-day operations.● Conducted in-depth analysis of business requirements and proactively proposed solutions aligning with organizational needs.● Led multiple teams with diverse cultural backgrounds, successfully delivering IT projects on time and within budget, showcasing effective project management and cross-cultural collaboration.● Supported Account Executives in solutions and pre-sales activities, contributing to the development and implementation of strategic initiatives.● Demonstrated versatility by conducting both technical and non-technical training sessions for internal and external audiences, enhancing the skill set of team members and stakeholders alike.● Maintained a proactive and solution-oriented approach, ensuring alignment between technological solutions and business requirements, fostering efficiency and innovation within customer’s organization.

● Spearheaded the design and development of the front-end system for iNETS Kiosks, contributing to successful deployment across the entire island.● Pioneered and played a pivotal role in the establishment of the company's .NET team, applying cutting-edge web technologies to enhance kiosk systems.● Innovatively developed custom modules, including a touch screen-enabled keyboard, cinema booking system, and airplane seat selector, starting from conceptualization and building from scratch.● Offering support and guidance to new team members, fostering a collaborative and knowledge-sharing environment within the software development team.● Implemented seamless integration with diverse systems, including a payment terminal, back-end gateway, ticketing system, and other web services, ensuring a cohesive and efficient ecosystem.

Electronic Engineering, Engineering

Education record