Heng Kok Lim personal email
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As an entrepreneur and seasoned tech leader, I am passionate about leveraging technology to create innovative solutions that make a positive impact. Currently, I serve as a Business Partner at First Step Academy, a premier enrichment centre focused on equipping children with essential skills in robotics, coding, and artificial intelligence. Our mission is to foster a love for technology and innovation in young minds, preparing them for a future where these skills are indispensable.With a robust background in technology, I bring a wealth of experience in leading tech initiatives and driving digital transformation. My journey in the tech industry has equipped me with the expertise to develop and implement cutting-edge educational programmes that are both engaging and effective.Entrepreneurship has always been at the heart of my career. I thrive on identifying opportunities, building businesses, and leading teams to achieve their full potential. My ventures have spanned various sectors, but the common thread has always been a commitment to excellence and innovation.In addition to my professional pursuits, I am deeply passionate about wellness, health, and coaching. I believe that a balanced life is crucial for success, and I am dedicated to helping others achieve their health and fitness goals. As a wellness enthusiast, I incorporate coaching principles to empower individuals to lead healthier, more fulfilling lives.My multifaceted career reflects my dedication to making a difference in both the tech and wellness arenas. Whether it's through empowering the next generation of tech innovators or supporting individuals on their wellness journeys, I am committed to creating value and driving positive change.
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Managing DirectorMeta RoboticsSingapore
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Managing Partner - Chief Technology OfficerFirst Step Academy Jan 2024 - Present● Spearheaded the development and implementation of innovative technology strategies, aligning them with business objectives to drive growth and operational efficiency.● Collaborated with cross-functional teams to ensure the successful execution of strategic technology projects.● Established strong relationships with technology vendors and key stakeholders, ensuring seamless integration and optimal performance of solutions.● Standardized operating procedures across all centers, improving customer relations and operational efficiency.● Streamlined IT tools, enhancing system security and user experience, including the successful launch of a parent’s mobile app that significantly improved payment processes and customer satisfaction.● Leveraged technologies such as Microsoft 365, Python, Kommo CRM, Zapier, and custom-built solutions to facilitate operations and data management. -
Vp Enterprise AutomationGic Jul 2022 - Dec 2023Singapore, Sg● Spearheaded the enterprise process automation team, overseeing operational support, and managing enhancement requests for a portfolio of over 20 workflow applications.● Successfully led a migration project, collaborating with external vendors and internal teams to ensure seamless transition.● Played a key role in establishing a new cloud workflow platform, working closely with business stakeholders to align technology solutions with organizational objectives.● Established the Centre of Excellence, instituting best practices and robust platform governance for the newly implemented cloud platform. -
Senior Customer Success ManagerOutsystems Sep 2021 - Jul 2022Boston, Massachusetts, Us● Served as a trusted advisor in digital transformation for strategic customers, encompassing government agencies and large enterprise accounts.● Offering comprehensive business, technical, and product expertise to clients, ensuring a deep understanding of their needs and goals.● Executed strategic success plans, driving positive customer outcomes through a tailored approach that aligns with organizational objectives.● Proactively identified key challenges faced by customers and orchestrated collaborative efforts with internal and external teams to develop effective solutions. -
Customer Success Manager ApacK2 Jun 2017 - Sep 2021Bellevue, Washington, Us● Achieved a remarkable customer retention rate exceeding 90%, showcasing a commitment to delivering exceptional service and value.● Surpassed renewal target quotas by an impressive 17% following a corporate restructuring, demonstrating adaptability and strategic sales acumen.● Received the prestigious APEX sales award in two consecutive quarters, highlighting consistent high performance and contributions to the team's success.● Provided invaluable guidance to customers on diverse business and technological challenges, including solutioning, platform upgrades, and migrations.● Managed a diverse customer portfolio, featuring Singapore government agencies and large enterprise clients, ensuring their specific needs were addressed with tailored solutions.● Successfully conducted overseas business trips to countries such as Indonesia, The Philippines, Japan, and India, strengthening the company's APAC footprint and fostering regional partnerships.● Proactively supported the professional services team in billable engagements, demonstrating versatility and a collaborative approach to achieving organizational goals -
Senior ManagerMuu Consulting Jun 2011 - Feb 2017Singapore, Singapore, Sg● Orchestrated the management of project enhancements and platform innovation initiatives within the customer's environment, fostering collaboration among IT systems and users across the organization.● Provided leadership for the Operation & Maintenance team, ensuring optimal performance and efficiency in day-to-day operations.● Conducted in-depth analysis of business requirements and proactively proposed solutions aligning with organizational needs.● Led multiple teams with diverse cultural backgrounds, successfully delivering IT projects on time and within budget, showcasing effective project management and cross-cultural collaboration.● Supported Account Executives in solutions and pre-sales activities, contributing to the development and implementation of strategic initiatives.● Demonstrated versatility by conducting both technical and non-technical training sessions for internal and external audiences, enhancing the skill set of team members and stakeholders alike.● Maintained a proactive and solution-oriented approach, ensuring alignment between technological solutions and business requirements, fostering efficiency and innovation within customer’s organization. -
Software EngineerAstute Pte Ltd (Subsidiary Of Network For Electronic Transfers) Jun 2008 - May 2011● Spearheaded the design and development of the front-end system for iNETS Kiosks, contributing to successful deployment across the entire island.● Pioneered and played a pivotal role in the establishment of the company's .NET team, applying cutting-edge web technologies to enhance kiosk systems.● Innovatively developed custom modules, including a touch screen-enabled keyboard, cinema booking system, and airplane seat selector, starting from conceptualization and building from scratch.● Offering support and guidance to new team members, fostering a collaborative and knowledge-sharing environment within the software development team.● Implemented seamless integration with diverse systems, including a payment terminal, back-end gateway, ticketing system, and other web services, ensuring a cohesive and efficient ecosystem.
Heng Kok Lim Skills
Heng Kok Lim Education Details
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Universiti Sains MalaysiaEngineering -
Chung Ling High School
Frequently Asked Questions about Heng Kok Lim
What company does Heng Kok Lim work for?
Heng Kok Lim works for Meta Robotics
What is Heng Kok Lim's role at the current company?
Heng Kok Lim's current role is Managing Director.
What is Heng Kok Lim's email address?
Heng Kok Lim's email address is li****@****ail.com
What schools did Heng Kok Lim attend?
Heng Kok Lim attended Universiti Sains Malaysia, Chung Ling High School.
What skills is Heng Kok Lim known for?
Heng Kok Lim has skills like C#, Microsoft Sql Server, Sql, Vb.net, Project Management, Javascript, Sharepoint, Css, Asp.net, Html, .net, Software Development.
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