‣ Create and restructure the software implementation process to ensure timely deployment of customer instances and integrations including inaugural customers.‣ Lead weekly customer meetings covering project status, expansion planning & troubleshooting.‣ Engage directly with product and engineering teams to ideate new features and integrate third-party software deployment methodologies based on customer feedback.‣ Serve as manual QA tester ahead of feature releases as well as sales engineer to addresstechnical requirement and information security inquiries.

‣ Integrated CitrusAd technology with e-commerce platforms by configuring retailer instances, ingesting data files, creating API calls and testing tracking beacons.‣ Lead weekly technical calls with client’s business and engineering teams to reevaluate project scope, provide progress updates and workshop feature enhancement ideas.‣ Demonstrated platform capabilities and conduct technical discovery in pre-sales presentations for prospective retailer clients.‣ Triaged post-launch ad serving and reporting issues by verifying ad request cURL commands and querying database for transaction events for the ad ops team.

Coached, mentored and developed careers for the corporate implementation team. Worked cross-functionally with other departments to reinvent internal processes and develop new product features. Advocated with culture of integrity, teamwork and innovation.

Consulted with clients to identify feature and technical gaps to develop elegant and viable workarounds. Managed project timeline and delegation of tasks for both internal and external stakeholders to ensure a successful launch. Mentored and taught newer colleagues and provided subject matter expertise.

Worked with portfolio of corporate clients to bring accounts live. Provided ad hoc technical support and workflow training. Identified opportunities to improve process and product features.

Owned post-sale relationship with new clients to set up accounts and provide training. Provided technical support and created documentation for knowledge base. Participated in writing user stories and UAT.

Managed renewals of expiring contracts and identified upsell opportunities. Coordinated setup and training for new accounts to drive adoption. Worked with dev team to suggest UI/UX enhancements.

Mined data from current clients to identify upsell opportunities. Assisted sales team with closing deals by providing demos and feature explanation.