Melissa Shabbir Email & Phone Number

Remote

-Handled inbound customer chat conversations from various websites.-Asked open-ended questions to determine which products or services would be best fit for customer's needs.Documented all customer information accurately in computer system, providing dated notes for future reference.-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

United States

-Assisted customers in identifying issues and explained solutions to restore service and functionality.-Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.-Collaborated with supervisors to escalate and address customer inquiries or technical issues.Translated complex technical issues into digestible language for non-technical users.

Mount Vernon, Ohio, United States

-Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.-Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.-Handled customer relations issues, enabling quick resolution and client satisfaction.-Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.-Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Remote

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered customer telephone calls promptly to avoid on-hold wait times.Answered constant flow of customer calls with minimal wait times.Offered advice and assistance to customers, paying attention to special needs or wants.

Columbus, Ohio Area

Utilizes scripted prompts to assist potential customers by educating them on the benefits of choosing Safelite to fulfill their auto glass repair and replacement needs. Responds to a variety of customer requests involving cash, commercial, insurance, and web.Acts as a trusted advisor to each customer and presents the best possible schedule price and repair optionLeverages partnership with the shops in order to secure an appointment when and where the customer desires the service.Actively listens to the customer’s description of the damage and assess the level of repair needed.Enhance customer delight by utilizing auto glass knowledge and expertise to consistently select the appropriate part for repair.Accurately enters information electronically to resolve customer issues.Partners with the quality assurance department to process insurance claims quickly.Proactively identifies and schedules service to repair their damage quickly and conveniently.

Columbus, Ohio Area

Sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone. Essential Job Functions:Sells TWC products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings.Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.

Columbus, Ohio Area

Handled Inbound calls for FairPoint Communcations Business Accounts, Reviewed Customers Needs attempt to troubleshoot connection issues phone line issues, Set up PBX. Handled billing issues. As well as wholesale accounts.

Mansfield, Ohio Area

Handled Inbound Billing calls for AT&T customers, Upgraded equipment, troubleshoot basic device issues. Documented processes.