Jean Nie Lim Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia

At The Luxe Nomad, I am dedicated to simplifying luxury vacation rental bookings and delivering world-class service and experiences to our guests. My role involves managing a curated portfolio of holiday villas, ensuring quality and exceeding guest expectations. I strive to be a trusted partner for property owners, driving profitability beyond market standards. Leveraging innovative technology, I aim to revolutionize property management, streamline reporting processes, and enhance the guest booking experience.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

“we must boldly and courageously defend and protect the rights of all children everywhere” — UNICEFUNICEF Donor Experience Digital Strategy 2023-2024As a Donor Experience Project Manager, I led projects enhancing donor experience, collaborating with teams and agencies, and managing timelines and budgets. Within 3 months, we've completed a Donor Segmentation Study Report, guiding the new retention and engagement strategies. We've redesigned donor journeys on Salesforce Marketing Cloud, transitioning from traditional channels to digital. Within 6 months, I've launched a donor segmentation strategy, profiling donors into three personas through six different approaches. The Humanitarian Action For Children Appeal (HAC) campaign achieved a 56.6% email open rate and exceeded the EDM income target, with 66% of donations from the main targeted persona, earning a submission for the UNICEF Global Inspire Awards.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

E-Commerce for Malaysia & Indonesia Car Rental Start-Up - Self-Serve App Introduced and executed a 2-month pilot campaign aimed at addressing car cleanliness concerns. This initiative was targeted to enhance the overall customer experience and increase NPS by addressing a key challenge within SOCAR.Mitigated SOCAR customer churn rate by implementing robust retention strategies, leading to a substantial 53.5% decrease in monthly account closure requests.Enhanced operational efficiency through innovation with the introduction of the TREVO in-app chatbot. This initiative led to a remarkable 31% reduction in inbound contact volume, surpassing the target by 11%.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Project manager for the leading US provider of search and advertising services company in their initiative to support and elevate the voice of the Taiwan News and Media industry with a digital transformation strategy over a period of 6 months.My role is to conduct research and interview C-Suite while managing relationships with the client and various stakeholders to ensure that each project milestone is delivered ahead of time and within budget. Deliverable includes a dual-language digital transformation strategy roadmap for the selected TV, Newspaper, and Magazine publishers. Daily tasks include project documentation, reporting, and weekly presentations to internal and external stakeholders.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Led the establishment of Customer Experience (CX) from the ground up. Implemented design-thinking skills to develop a structured framework to understand customers and co-design desired solutions and experiences. Conducted 360° VOC to understand user journeys and measured CES throughout the entire journey. Conducted periodic studies to gain understanding based on customers’ perception which provides the input for core CX metrics — Net Promoter Score (NPS), overall Customer Satisfaction (CSAT) and Social Media Ratings. These insights often drive the overall priorities for CX collaborative projects.Improved SOCAR NPS by 49% and achieved Social Media Rating targets across multiple channels. Launched SORAYA chatbot which reduces monthly contact volume by 30%.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Home Rental B2C Booking Platform & SEA New Market LaunchStrategized the "new normal" for hospitality and tourism during COVID-19 in 2020 & 2021. Maintain close communications with partners such as Airbnb, Booking.com, HomeAway, and TripAdvisor to re-organize pricing, availability, and cancellation policies for all homes across Europe. As a result, the average monthly occupancy rate for all cities during a pandemic scored 80% with guest review ratings above 4.2 stars.

Kuala Lumpur, Malaysia

Promoted three times within a span of 3 years and was elected as Hostmaker Future Flyer, a Leadership Training Programme from HQ in London. Pioneered in building remote guest experience teams to manage reservations and guest communications for short, mid, and long-term rentals. Established and completed the new market launch in Bangkok and Kuala Lumpur within a year.

Singapore

Digital Transformation for Singapore’s National Performing Art CentreConstructed the e-commerce website, digital signages around the center, e-tickets, live broadcast, arts membership, and social media presence. Produced digital artworks and email campaigns for 5 years to promote performances, festivals, and concerts as a non-profit to cultivate the arts community.

Singapore

Skilled in working with clients to determine their needs by utilising my knowledge of Adobe CC, and other graphic tools to produce creative, stylish and effective artworks within budget and time constraints. Served and pitched to our core clients such as VISA, Sentosa, Simmons, AON, Capitaland, and Johnson Controls.- 3 years and 9 months of working experience in an advertising agency- Assists and guides creatives in their professional development; fosters innovation within the team- Establishes art direction, style, and tone of communications for different types of industries- Develop and execute overall strategic and creative goals for projects- Proactively fosters client relationships and improve presentation skills

Master Of Arts (M.A.), Masters In Research Design And Innovation

Postgraduate Diploma in Innovation and Design Thinking + Coolhunting, Design and Global Trends The master’s degree combines two powerful.

Bachelor Of Creative Multimedia, Media Innovation, Gpa 3.79

Activities and Societies: Red Crescent Society PARTICIPATED IN THE INTL HUMANITARIAN LAW CONFERENCE Seoul, Korea 2006