I am a people leader and a unit trust consultant in Public Mutual - Malaysia's longest serving unit trust company. I had 8 years of customer service experience in American Express, a Fortune 500 company. I had prior 2 years of working experience with The Edge Media Group. I was a writer for the property desk, and later progressed my career as a business development executive for EdgeProp.com. I specialize in delivering world class customer experience through people management, coaching and career development. I also have a keen eye for details in comprehending data. In February 2024, I was recognized in a prestigious award which demonstrated my ability to lead, forge company vision and achieve company goals by executing strategic programs. This accolade celebrates my project's success that led our team to achieve lower callback volume. This resulted in enhanced customer experience and lower production cost.Started my career as a graphic designer, I value lifelong learning and development. I'm dedicated to my work with a track record of zero unplanned leaves for 10 years! I grew to be gender-neutral and comfortable working with people from diverse backgrounds. On a personal level, I'm a father to 2 beautiful cats. I unwind by traveling and watching light comedy such as Big Bang Theory and Mr. Bean. I'm also an avid video game player with a soft spot for the Playstation and Nintendo Switch.