Ron Lim Email & Phone Number

Singapore

Singapore, Singapore

Singapore

Serve as customer contact for field engineering and support issuesCollaborate with other functional team to ensure customer success and to retain high renewals rateTroubleshoot, research, reproduce, and escalate to Engineering to resolve bug and improve product via enhancementProvide on site support, training and advisory to customer

Singapore

- Being a key player in ensuring the region meets and exceeds its revenue targets- Demonstrate outstanding technical expertise to solve technical escalations for customers from companies of all sizes ranging from small business to fortune 100- Work directly with clients via Phone, Email and screen-sharing sessions- Contribute actively to our knowledge base.

Singapore

- Serve as a single point of contact within FireEye Customer Support for assigned Platinum Priority Plus clients- Provide outstanding customer service and support to our Customers, Partners and Internal FireEye functions aligned to our published service level objectives, with due diligence and fast response.- Develop ongoing relationship with customers.

Singapore

- A member of Asia-Pac Riverbed TAC team.- Assisting customers and resellers in worldwide with configuration and troubleshooting network and system issues.- Provides support for Riverbed WAN acceleration core products – such as, SteelHead/SteelHead Mobile/CMC/Interceptor products. - Subject Matter Expert on non-core products – such as, SteelApp, Web.

Singapore

- Provided pre-sales technical support to sales account manager throughout the sales cycle to achieve business objectives.- Generated technical network/system proposals based on technology and product offerings.- Conducted technical solution presentation, product update and technical training.- Offered technical consultancy and analysis to customers..

Singapore

- A member of Asia-Pac Riverbed TAC team.- Assisting customers and resellers in worldwide with configuration and troubleshooting network and system issues.- Provides support for Riverbed WAN acceleration core products – such as, Steelhead/Steelhead Mobile/CMC/Interceptor products. - Involving configuration, troubleshooting, logs & core dump cross analysis.

Singapore

- Provided pre-sales technical support to sales account manager throughout the sales cycle to achieve business objectives.- Generated technical network/system proposals based on technology and product offerings.- Conducted technical solution presentation, product update and technical training.- Offered technical consultancy and analysis to customers..

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