Project Involvement:1. CIMB - Clicks & Messenger Architecture Review• Facilitated workshops with clients to understand existing issues and complaints.2. CIMB - SIBS Tech Refresh• Facilitated and tracked SIT, UAT test preparations and execution progress for 20+ interfacing applications.• Prepared daily SIT and UAT dashboard reporting.• Prepared weekly Project Working Committee and Business Working Committee meeting decks and documented meeting minutes.• Supported… Show more Project Involvement:1. CIMB - Clicks & Messenger Architecture Review• Facilitated workshops with clients to understand existing issues and complaints.2. CIMB - SIBS Tech Refresh• Facilitated and tracked SIT, UAT test preparations and execution progress for 20+ interfacing applications.• Prepared daily SIT and UAT dashboard reporting.• Prepared weekly Project Working Committee and Business Working Committee meeting decks and documented meeting minutes.• Supported mock run and cutover activities, and assisted in post-cutover incident management.• Compiled project deliverables for project handover.3. PBAPP - Smart Meter Assessment Paper• Developed smart meter assessment paper by conducting extensive research and organised vendor walkthrough sessions to understand their solution.4. Welfare initiative programme planning• Conducted preparation work for implementation phase, including: o Prepared meeting materials and documented meeting minutes and key action items. o Prepared and developed ILPC RFP and requirements documentation.5. PBAPP - Integrated Revenue Management System Implementation• Assisted during Mock Runs and Cutover as Runbook Manager.• Tracked and manage Runbook activities, liaising with different work streams to ensure all activities are according to schedule.• Tracked, assessed and resolved post-cutover incidents, change requests, and service requests related to Operations work stream.6. CGC - Guarantee Financing Management System RFP• Prepared and developed the GFMS RFP and technical requirements documentation.• Conducted online research on potential vendor solutions and liaise with vendors, arranged meetings and issue resolution.• Preparation and development of GFMS Vendor Proposal Summary and Evaluator Briefing decks.• Planned and coordinated Vendor’s Client Site Visit and recorded key details of the reference check.• Secretariat for PWC meetings; forming and managing the content, minutes and key action items. Show less

Assisted in monthly financial reporting and reconciliation of documents related to daily business tasks.

Involved in daily operations of the store, i.e. food preparation, quality control, and customer service.