• Responsible for the day-to-day operations of the Toll's information systems. • Performs all hardware upgrades and repairs to the entire LAN including hubs, routers, printers and workstations. • Promptly addresses system-wide and individual PC operational problems, and, when required closely manages contracted maintenance. • Keeps track of warranties and service agreements and renews or extends when necessary.• Maintains and monitors the Wide Area Network (WAN) connection; using virus protection software, daily backup procedures, and other tools, safeguards the entire LAN system, as well as the Company's documents and records. • Manages hardware and software requirements for Internet and WEB site connections and the multiple file servers used to operate the LAN. • Investigates potential new software applications for the organization. Installs and supports existing software applications. • Other job related duties will be to grant or remove rights to users, as operational needs dictate.

• Performs analysis of network needs and contributes to design of network architecture, integration and installation. • Maintains network hardware and software, including servers, peripherals, network nodes, terminals and wiring. • Coordinates with other departments in order to understand and meet their requirements. • Evaluates network hardware and software requirements and capabilities and makes recommendations. • Checks systems in order to optimize performance and to initiate recovery action after system failures. • Establishes budgetary requirements for equipment replacement. • Establishes and controls systems access and security. • Monitors and maintains network stability, collects and analyzes network and memory utilization, and installs and tests software upgrades. • Coordinates third-party maintenance for network hardware, software and telecommunications services. • Develops or establishes strong relationships with service providers. • Negotiates and contracts with consultants, technical personnel and vendors for services and products. • Prepares and maintains documentation of network configurations and cabling layouts. • Develops, maintains and tests disaster recovery plans.

• Perform 1st and 2nd level network monitoring and fault management (including Central Offices’ equipment support) for IP and Data network and services (ADSL, IX, IPQ, Wi-Fi, i-Mail, DNS-bind, and Internet Access Services) in the 24*7 Integrated Service Assurance Centre to ensure highest possible customer satisfaction through professional service assurance• Perform proactive monitoring of IP network and carry out immediate action when abnormal behavior of network being detected• Perform 1st and 2nd level fault diagnostic once IP network outage is being detected and take ownership of the fault till it is cleared or hand over to the next shift, to achieve highest professionalism and customer satisfaction• Issue trouble ticket for each detected/reported fault from the different network element and manage the progress of each trouble ticket, including detail logging of steps taken to rectify the issues and the result of each steps taken and impact until it is closed• Manage the troubleshooting process from the start to the end and take ownership for the fault allocated by the supervisor• Work with Customer Service, Product and Commercial representatives to provide solutions to customer complaint• Coordinate relevant parties including CS, field engineers, local lease line providers, local peering partners and overseas upstream providers during fault troubleshooting• Provide “Field Support” in the Central Office environment such as changing of fault cards, working on the routing, and basic software rectification/parameter setting if it could not be done remotely at the ISAC• Provide outage notification during major outage and escalation to higher management during a pro-longed outage• Ensure that service level stands are achieved and maintained

• Troubleshoot and resolve network, Promis, SPACE and Application Server issues• Proactively monitor network, Promis, SPACE and application Server performance to ensure smooth operation of network and servers, maintaining and achieving near zero downtime• Perform daily, weekly, monthly, yearly and ad hoc network maintenance and server backup • Configure, deploy and administer terminal servers, switches, production PCs and other network tools• Generate utilization and performance report• Create and delete network, Promis, SPACE user accounts in timely manner• Conduct operation training to the users• Working with various teams, vendors and users

• Plan, implement and maintain company’s network • Migrate network and servers during relocation of office• Coordinate different teams to put up a new web site for company, creating online presence• Proactively monitor IT market trends and introduce new products to upper management for local market• Assist in testing products and aid in development activities• Conduct product knowledge training to in-house sales team and customers (Including MOE, MindDef, Schools and churches)