Susan L. Email and Phone Number

- Led daily production team efforts in portfolio accounting, daily reconciliation, trade settlement in multicurrency environment, client operations, private commingled funds activity, NAV reconciliation, generating and troubleshooting performance, billing, and end reporting to clients, vendors, stakeholders, and consultants- Expanded to meet business needs and gaps, managing major server and software upgrade - Lead on firm software and primary contact for technical support and resolution for Advent products (Moxy/APX/Rex/ACD/ Dataport/Revenue Center), including server maintenance

- Orchestrated complete overhaul to institutionalize back office investment operations, culminating in firm’s recognition as the smallest firm to rank in top decile in an operational risk assessment completed by major consulting firm- Expanded role to meet firm resource demands, become subject matter expert and process owner in multiple function areas beyond back office: performance measurement, GIPS composite compliance and verification, portfolio compliance, client reporting, client servicing, relationship management, project manager and human resources- Firm project lead for front-to-back office platform selection and implementation, including identifying solutions and performing due diligence; migrating and retaining archive data from previous vendor; building firm operations, performance, composite management, compliance, and reporting infrastructure and processes; reconfiguring existing processes to new vendor with a focus on adhering to industry best practices and uninterrupted operations; created review metrics for new provider, including review and exception threshold metrics, service delivery expectations, and governance meetings- Member of Firm Valuation, Soft Dollar, and Risk Committees; Chair of Diversity & Inclusion Committee- Coordinated internal, cross team effort to review and revamp employee engagement and firm performance evaluation process to ensure role clarity, bidirectional feedback and goal alignment

- Worked across teams to expand scope of team knowledge base, connecting legal, SEC master, cash, portfolio accounting, and data review teams; managed outsourced staff of 12 and major custodian relationships- Created valuation schedules and flagged potentially mispriced assets for review by Portfolio Managers, CFO, and CEO; facilitated price changes by working with internal stakeholders and external vendors- Managed semi-annual custody confirmation process: validated vaulted assets and privately offered securities documentation in compliance to SEC requirements

- Overhauled management fee calculation process, creating a central workspace and standardizing fee template across all accounts; template sent to clients as part of invoice package and used as audit backup- Repeatedly acted as “go to” contact to provide additional support for non-accounting teams, including to legal team for sensitive asset movements and performance measurement team to reconcile month end data- Transformed bank loan settlement process to reduce turnaround time and missed funding deadlines- Acted as sole contact for eight accounts, performing all routine reconciliations; Managed custodian relationships and conducted monthly quality assurance conference calls with up to five custodian groups

- Performed a detailed review of the general ledger balances; prepared interim, annual financial statements- Selected as preferred specialist in preparation of 18 Schedule of Investments for a major client- Generated and reviewed financial statements disclosures based on Regulatory requirements

- Processed, settled, reconciled account activity; calculated daily NAV; generated stakeholder reporting