Strategic HR Business Partner to Shell Singapore Energy and Chemicals Park in Jurong Island, leading the transformative people agenda to bring sustainable chemicals to the world

- Lead people strategy for the fast-growing business units focused on new business development and new market entries in the downstream Energy markets in APAC- Successfully integrated newly acquired Energy Trading business in Australia - Deep dive study to identify future capabilities and talent development strategies for global operations

- Cover 1500+ FTE in diverse business units through new mix of HR delivery channels (Salesforce, chat,telephony)- Designed and conducted policy training for newly formed offshore country HR business partner team- Developed a continuous improvement strategy to enhance operational excellence and employeeexperience. Led CI project that improved process accuracy by 90%

- Spearheaded local study addressing pay compression concerns between the unionised and non-unionised boundary in the recent years; Concluded with job evaluation and historical pay analyses across diverse business units- Led pay review exercise for multi-business market during significant business climate transition - Oversaw integration of benefits and terms for employees from newly acquired company- Initiated policy knowledge training workshops for offshore HR operations to improve accuracy- Introduced digital mobile solution for medical claims to enhance employee experience- Enhanced relevance of pensions provision, balancing risk to pension fund and employee relations- Facilitated local change management for new global performance management approach- Led improvement initiative to simplify employment letter clauses and letter template count by 80%- Championed adoption of continuous improvement techniques for higher productivity in team of 9

HR Manager for Myanmar, a new frontier market for Shell- Established payroll vendor, process and controls in compliance with global Shell standards and regulations- Oversaw relocation specialists and service centre staff successfully relocate expatriates to new country- Recruited and supported first 3 local staff to assimilate into new company environment and culture through structured onboarding programme

- Planned regional HR agendas and facilitated HR leadership meetings- Led regional employee engagement project, with specific initiatives on development, recognition and community building. Sustained high employee engagement score at >80% - Created standard HR performance dashboard for 13+ countries spanning multiple business lines - Successfully negotiated with several budget owners to reduce annual spend significantly for 2 consecutive years- Wrote HR FAQ for large organisation restructuring- Crisis Response Hotline Volunteer: wrote hotline protocol script for volunteer training

Regional Project – “Promoting Flexible Working”- Analysed internal flexible working practices in APAC and global hubs and employee feedback; Defined opportunities to overcome reasons for low utilisation - Implemented branding and awareness campaign of flexible working options in SingaporeHR Advisor for Corporate Banking & Securities - Proposed more efficient operating model for a target job/role; Diagnosed opportunities for offshoring, standardisation and elimination through process discovery (“Day-in-Life-of” method) - Eliminated ~80% inefficiency in background check process; Conducted workshop for offshore HR operations team and jointly implemented initiatives to improve turnaround times - Built framework to ensure consistency in employment terms, based on thorough review of prior discrepancies in over 50 employment contracts

Global HR Graduate Project – “Changing the Way We Work”- Introduced internal social network platform to strengthen collaborative culture in global HR community- Led publicity efforts, which included more than 30 training sessions across regions; Achieved 90% adoption rate in HR globally within 7 months Rotation Programme with various HR specialist functions – Talent & Development, Graduate Recruiting, Reward, HR International. Highlighted projects:- Developed bank-wide action plan in response to new regulatory requirements for private wealth advisors; Secured 75% certification schedules 10 months ahead of deadline- Proposed repositioning and design of Wealth Management graduate programme through competitive research across banks - Analysed annual pay bands in Singapore to evaluate market competitiveness of internal pay scales; Consolidated weekly APAC report to highlight key changes in compensation decisions for the year

- Rewrote employee handbook to align communication style with brand guidelines- Revised job descriptions to enhance hiring process and decisions, by interviewing and shadowing employees