Tong Lee (Tony) Lim Email & Phone Number

Singapore

• Coordinated secure data migration of customer data for over 4 million customers within tighttimeline of 6 months with CRM being moved from on-premise to in-cloud environment.
• Managing the process of data archival of over 10 million customer records from CRM forrecords retention purposes and ensuring all use cases are correctly and vigorously tested.
• Involved in CRM system go-live activities, including managing deployment activities andcoordinating with different stakeholders for application enhancements and fixes.

• Creator and instructor of LAMP assessment tool that helps leaders and executives better understand their own style of giving feedback and evaluation, and learn and apply practical strategies to become more effective in.
• Trained and coached executives, professionals and students in communication skills (reading, writing, listening, speaking), with a focus on presentation and public speaking skills.

• Worked closely with the Sustainability team to develop a web application to implement a Sustainability Excellence Framework (SEF) using Angular, with loading of responses being automated using Python.
• This application helps companies carry out their own self-assessment to improve theirsustainability practices, and is expected to benefit over 500 small and mid-size enterprises (SMEs).

• Analysed use cases for the FMS (Facility Management Support) system by engaging end users across the organisation.
• Took charge of user acceptance testing in the transition of the system from internal to vendor-provided software, that aims to cut down IT service requests by 40%.

• In charge of maintaining, testing, troubleshooting and debugging for company website as well as creating marketing materials to promote company events for social media and mass media

• Revamped the company website using Javascript, HTML and CSS to create a stronger online presence, resulting in a 20% increase in web traffic to the website.

• Prepared personalised lesson plans for students customised to suit their different learning styles and provided close one-on-one support for students to prepare them for PSLE and O-level, particularly for English.

Bachelor Of Computing, Information Systems (With Honours)

Certificate of Merit in the Business Innovation Knowledge Area (2018) - Economics of E-Business - Principles of Technology.

Diploma, Creative Writing In Tv And New Media

Relevant Skills: - Copywriting - Storycraft - Visual Storytelling - Narrative Writing - Writing for Digital Media and Communications