• Responsible in software application advisory & functional support services to business users • Conduct user training and collaborate with cross functional team• Conduct joint user testing and propose recommendation for continuous improvement• Work with end users with the operation and functionality of software applications such as IFCA Property Sales & Credit Admin, Construction & Contract Management, Financial Accounting, Hotel Management, Procurement, Workshop Management, In-House developed applications, etc.• Provides software and database maintenance support including bug fixes, patches and enhancements for smooth running system operations• Perform system documentation, training reference guides and standard system operating procedures• Key Achievement: Successfully implemented an E-Invoicing system, integrating ERP and Middleware via API, streamlining invoicing processes and enhancing financial accuracy.

• Delivered high-impact freelance projects, including:1. Coca Cola Buy & Win Contest: Developed and managed an online contest platform, driving customer engagement and brand loyalty.2. China Ecommerce Scratch & Win Contest: Implemented a gamified marketing strategy to boost online sales.3. Cultivate Central Website Migration: Led the migration of a complex website, ensuring minimal downtime and seamless user experience.

• Oversaw the daily operations and ongoing enhancement of multiple IT systems, ensuring alignment with business needs and user expectations.• Directed cross-functional teams in the development of innovative digital products, including:• Wechat Marketing Integration: Leveraged WeChat’s API to integrate advanced marketing functionalities into the company’s ecosystem.• WhatsApp Broadcasting System: Managed the end-to-end development of a broadcasting system, facilitating mass communication with customers.• Jobtact.com & Mobile Apps: Orchestrated the development of a comprehensive job portal and its accompanying mobile applications.• VVIN Mobile Apps: Spearheaded the design and management of a cross-platform mobile application, utilizing the Flutter framework for seamless performance on both iOS and Android.• SAAS Platforms: Led the development of various SAAS products, including e-commerce solutions, chatbots, and data analytics tools, significantly expanding the company’s digital footprint.• Key Achievement: Successfully managed the transition from traditional marketing methods to a comprehensive mobile marketing platform, resulting in a 30% increase in customer engagement.responsible for the daily operation and enhancement of the current system

• Directed IT operations and project development, focusing on system enhancements and new product implementations.• Managed the Jenjobs.com job portal, introducing advanced search engine optimization techniques and integrating social media platforms to drive user engagement.• Designed and implemented IT infrastructure for Avenue Business Center, including IP PABX systems and VPN services, enhancing business communication and security.

• Led a team in the development and support of online gaming portals, working closely with clients to deliver customized solutions.• Projects: CSN88, Fun88, Sun88 - Delivered robust gaming platforms, integrating cutting-edge technologies and ensuring high availability and performance.

• Managed a portfolio of projects, driving the development and implementation of financial and marketing portals, e-requisition systems, and email blasting management systems.• Key Achievement: Successfully revamped the ASEAN Financial Portal, enhancing its functionality and user experience, resulting in increased user adoption.

• Played a pivotal role in project development, leading teams to deliver high-quality software solutions, including job portals, SMS gateways, and property management systems.• Key Projects: Online Job Portal, SMS Gateway, Property Management System - Delivered end-to-end solutions, managing all aspects from initial concept through to final deployment.

• Standardized business procedures within the software development division, enhancing efficiency and quality.• Key Projects: SSMP, Pocket Signature System - Led cross-functional teams to implement complex software solutions, delivering projects on time and within budget.

• Developed and maintained the Dalasnet System across multiple regions, providing training and support to staff.• Led the migration of Dalasnet from Windows to Linux, ensuring a seamless transition and improved system stability.