Eddy Lin Email & Phone Number
Who is Eddy Lin? Overview
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Eddy Lin is listed as Level 1 Tech at Secure Eye Systems, a company with 5 employees, based in Staten Island, New York, United States. AeroLeads shows a matched LinkedIn profile for Eddy Lin.
Eddy Lin previously worked as Technical Analyst at Varicent and Code Reviewer at Alef1. Eddy Lin holds Bachelor Of Science - Bs, Computer Science, 3.63 from New York Institute Of Technology.
Email format at Secure Eye Systems
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About Eddy Lin
Technical Analyst with a strong foundation in cybersecurity and a background in customer service. I am actively learning about IT, experimenting in a home lab setting. I have hands-on exposure to the Trellix line of security products along with knowledge of various frameworks. I am seeking opportunities to develop as an IT Technician.
Eddy Lin's current company
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Eddy Lin work experience
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Technical Analyst
- Slashed average incident resolution time by 13% through maintenance of accurate and precise documentation on SharePoint and Salesforce.
- Excelled in meeting SLAs; boosting client satisfaction ratings.
- Leveraged JIRA to prioritize high severity issues, cutting ticket response times by 18%.
- Ensured secure access of company assets for client employees through SSO/OKTA/federated access.
- Administrated backup and refresh operations of AWS and IBM cloud models, reducing the risk of data loss.
- Designed and optimized client architecture used to calculate employee payrolls, improving speeds of calculations by 25%.
Code Reviewer
- Led the recruitment of 3 software developers.
- Assigned coding tasks, documentation guidelines, and deadlines to over 5 developer teams.
- Improved means of communications through use of Zoom, Slack, JIRA and Git.
- Cut down on redundancy through quality checks and optimizations of submitted code.
- Administrated user and group policies through AWS IAM, reducing unauthorized access of files by 35%.
Customer Service Representative
- Helped large volume of customers with a focus on positivity and customer satisfaction.
- Resolved concerns and questions with products or services to boost retention and sales.
- Incorporated customer feedback to further boost product knowledge and service.
- Maintained vast encyclopedia of product knowledge ranging from medical to technological.
- Reorganized the stockroom, increasing overall OSA by 30%
- Mentored 3 new employees in proper work practices, increasing worker efficiency and productivity.
Colleagues at Secure Eye Systems
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Eddy Lin education
Frequently asked questions about Eddy Lin
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What company does Eddy Lin work for?
Eddy Lin works for Secure Eye Systems.
What is Eddy Lin's role at Secure Eye Systems?
Eddy Lin is listed as Level 1 Tech at Secure Eye Systems.
Where is Eddy Lin based?
Eddy Lin is based in Staten Island, New York, United States while working with Secure Eye Systems.
What companies has Eddy Lin worked for?
Eddy Lin has worked for Secure Eye Systems, Varicent, Alef1, and Walgreens.
Who are Eddy Lin's colleagues at Secure Eye Systems?
Eddy Lin's colleagues at Secure Eye Systems include Abhishek Rathor, Lamar Hosang, and Bhavya Babu.
How can I contact Eddy Lin?
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What schools did Eddy Lin attend?
Eddy Lin holds Bachelor Of Science - Bs, Computer Science, 3.63 from New York Institute Of Technology.
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