Lin P. Email & Phone Number

Maidstone, England, United Kingdom

I am thrilled to be the first holder of this exciting role at Golding. In my first year in the role, my work centred around establishing the 'voice of the customer' by delivering on our inclusive new Customer Engagement Strategy. Some of the exciting changes that we've seen at Golding have been informed and inspired by the customer feedback insights that we now have access to; from the customer feedback and satisfaction data available via our new digital survey platform to the vital contributions of our now established and thriving independent customer scrutiny panel. Now that our involvement structures are established (but always developing!), the work is moving into bringing our insights to life for our colleagues across the organisation, driving continual change and improvements. Success looks like great customer satisfaction, involved and empowered residents, and value for money for us all.

Maidstone, Kent

I loved this role, and gained a huge amount from this, my secondment to our brilliant community development team. The role was diverse, outward looking, and - although focusing on identifying needs in our communities - many of them stark, it was an opportunity to work with brilliant people who are committed to positive change for others. This was achieved by collaborating with organisations across the public and third sectors, supporting our involvement in schemes that deliver on - in large and small ways - our shared strong social purpose and core values.I was involved in promoting our £50k p.a community grant scheme, as well as assessing and processing applications, and I also lead on our employee volunteering scheme for a year, quadrupling the take-up among colleagues

Maidstone, England, United Kingdom

New to housing, I loved my Tenancy and Income management role. Never boring, this role combined both tenancy and rent income management for 500 individuals and families. ASB handling, community safety, supporting customers with arrears, and representing Golding in court hearings were all part of this fast-moving work.

Promoting the specialist statutory and non statutory services offered to unpaid carers across Maidstone and the surrounding areas. Working with the wider voluntary sector and health professionals as well as direct promotional work to the public (drop ins etc). Managing volunteers and volunteer activities.

Maidstone

Designing and implementing a voluntary recruitment and training system within the organisation.

Medway

Smoking cessation work. Facilitating large groups, home visiting one to one, prison working and pregnant women specialist.

Bsc (Hons), Social Policy And Sociology, First Class Hons (Annual Student Prize And Annual Dissertation Prize)

Activities and Societies: Student Mentor Social policy (housing, health, social security, education and employment) and sociology..

Cih Level 4 Certificate In Housing Management

Pgcert, International Social Policy, Distinction

Diploma Of Higher Education, Antenatal Education (Qualified Antenatal Education Teacher), Merit