Sultan Alsayed Email & Phone Number

Riyadh, Saudi Arabia

• Manage the performance operations of a large-scale network of operators in the kingdom, with a strong focus on continuous improvement and a seamless customer experience.
• Drive the development and implementation of initiatives focused on operational excellence.
• Ensure smooth and efficient operation, analyze and improve the performance of various aspects of the O&M operations to enhance service levels, accommodate demand, and meet the customer's needs.
• Provide insightful analysis of the operational viability to maximize the overall utilization of the network infrastructure.
• Develops metrics and strategic dashboards to measure operations performance targets by translating visions, strategies, and performance targets.

Riyadh, Saudi Arabia

• Measure, analyze and monitor the performance KPIs of the operations in TAWAL using the appropriate metrics and forecast future operations volume and requirements.
• Generate business intelligent weekly & monthly performance reports in a timely and professional manner to measure operational performance and come up with recommendations to improve the performance continually.
• Coordinate inputs from various functions on the implementation of initiatives related to KPI performance and efficiency enhancements as part of operations development.
• Resolve issues and incorporating learnings which introduces ways to improve operations performance and resolve complex issues.
• Track lesson learned from operational performance-related issues.

Jeddah, Makkah, Saudi Arabia

• Optical Fiber International Subsea Transmission Network
• Responsible for over 10T traffic of stc kingdom network.
• Surveillance and Monitoring for Operation and Maintenance of STC International Transmission network (DWDM/SDH/Submarine), at NOC 24 hours & 7 days a week and follow-up all faults for multi-vendors (Ciena, COLT, and.
• Perform the NOC tasks and duties in accordance with the predefined KPIs, methods and procedures.
• Open trouble tickets based on alarms and follow up with concerns domains.
• Level 1 & 2 Fault handling & troubleshooting with clients, other International NOCs etc. within the time limits defined by SLAs, update the customer as well as managers with latest situation.

Riyadh, Saudi Arabia

• Optical Fiber Backbone Transmission Network (SDH, DWDM, ROADM, OTN, OMS)
• Surveillance and Monitoring for Operation and Maintenance of Kingdom wide STC Transmission network (DWDM/SDH/MW), at NOC 24 hours & 7 days a week and follow-up all faults for multi-vendors (Huawei, ALU, NSN & Tellabs).
• Perform the NOC tasks and duties in accordance with the predefined KPIs, methods and procedures.
• Open trouble tickets based on alarms and dispatch technicians from the concerned Maintenance Centre (MC) based on the fault location and alarm type.
• Level 1 Fault handling & troubleshooting with clients, other NOCs, Field Engineer etc. within the time limits defined by SLAs, update the customer as well as managers with latest situation.
• Troubleshooting and solving different Transmission problems, power issues and problems relating rectifiers. Attending MDTs related to fixed access and check any service interruption and sites status.

Riyadh, Saudi Arabia

• I Huawei, the world leader in providing ICT solutions.Future Leader Program - The training program is designed to be a journey with Huawei through an integrated training agenda including human resources, business.
• Wireless Communication
• Cellular Networks
• Mobile Phone Standards
• GSM (2G), UMTS (3G), LTE (4G), and NR (5G) Technology Principles
• Service Bill of Quotation (SBoQ) Preparation

Jeddah, Saudi Arabia

• Being part of the Internship program (Ghadi) for fresh grads that launched to enrich fresh graduate skills in several fields within the company through trainings, practical tests and quality & continuous improvement.
• Knowledge of JCI Building Management Systems (BMS), HVAC Control, Lighting Control, Energy management Systems, and Fire Alarm Systems.
• Lead the process of identifying causes of quality problems, suggesting improvements, and making suggestions for improvement where possible for the Control Dept.
• Worked on Warehouse Processes Manual & Quality Audit Checklist for different warehouse locations and other documentation for inspection.
• Participates in implementing quality control measurement for different business department processes.
• Familiar with Quality Management Systems (QMS) ISO 9000 & 14000 family.

Jeddah Refinery

• Completed a rotation program that included observing and collaborating with a variety of IT groups and specific departments such as telecommunications operator, IT specialists, network specialists, and radio frequency.
• Collaborated with IT division teams to understand End-User requirements, provided best quality experience in workstations, planned and modified telephone and network configurations to meet End-User needs, and.
• Attended meetings with team and supervisors to provide updates on weekly progress, skills and technology learned, and upcoming project plans.
• Assessed existing facilities needs for new and modified telecommunications systems and performed environmental quality work in technology communication rooms.
• Presented weekly activity reports to supervisor that identified current and future workload; assessed long-term projects and provided recommendations through write ups and workflow charts.

Jeddah, Saudi Arabia

• Provided assistance with staff, training, and supervision.
• Examined injured persons and administered first aid or cardiopulmonary resuscitation.
• Worked with teams on how to handle difficult situations with customers.
• Inspected recreational facilities to maintain safety standards.

Bachelor Of Science (B.S.), Electrical And Electronics Engineering

Activities and Societies: Saudi Students Association, IEEE Saudi Arabian Cultural Mission (SACM) Scholarship

Nanodegree, Data Analysis And Visualization With Power Bi