Responsible for scheduling production of commercial and contract finished goods, ensuring that product is available to ship on requested ship dates, and managing raw materials and finished goods inventory.

Managed team of customer service associates, ensured shipments were on time, in full, with no errors. Improved processes and reporting of sales information. Managed finished goods inventory and procured packaging materials for contract finished goods production.

Supervised Logistics/Customer Service team. Hired, trained, and coached employees. Streamlined existing and implemented new processes. Created and managed reports, reducing errors and improving customer relations. Restructured workload assignments to align with sales contacts. Implemented order automation and system enhancements. Offered support and issue resolution.

Managed inside sales, order entry, and billing departments. Oversaw new item set up, pricing structures, and inventory management. Directed company-wide training on new A/R and A/P system, assisted in set up, training, and implementation of new inventory management system. Forecasted and purchased merchandise of product lines. Established process for repair, and selling of refurbished products.

Managed daily activities for credit department, applied cash, made collection calls, and established lines of credit, balanced statements and managed promotional advertising with vendors.