• develop and manage marketing performance management dashboard, covers both financial and operations to ensure focus on improvement aligned to on-going strategic ambitions. • Provide insights and commercial metrics on business performance for Postpaid and Prepaid, weekly update on both segments to understand the gap between Gross Activation and Churn. Provide feedback and information to the Product department for them to take necessary action. • Hands on with Qliksense to develop dashboard and to provide technical support colleagues on IT/non IT related matters. • Delivery business performance dashboard or any ad hoc analysis by management/senior encompasses revenue, cost and profitability using SQL• Business owners of performance information and work in collaboration various teams Marketing and Technology on performance system capabilities, analytical solutions and various performance management processes• Commercial lead in strategic projects and ventures to advise project team in commercial request and matters

- Develop dashboards based on the needs of the business units and automate the templates for performance tracking. Maintain and enhance the templates to meet the requirements. - Deep dive into the performance of business units/personnel/branches for the reason of surge or drop of figures, in order to give justifications to the management for reasons behind it. - Identify the gap of line of businesses that require extra attention/opportunities based on the past year data. - Provide supporting data and trend analysis for management monthly meeting.- Provide timely monitoring on data to identify duplication or ad hoc cancellations that require attention of the business units to follow up or justify. - Monitor the performance of business units against their budget and provide dashboards to show the current achievement and balance to go in order to achieve targets- Assist management to do data analysis and forecast on designing ad hoc product campaign. Campaign tracking and provide update to the management and also business units - Budget segregation to business unit based on main budget given to the Portfolio. Advice management on more accurate budget allocation based on the data. - Participate in system testing by verifying data. Example of project, data migration from old server to new server- Churn data from the web based Business Intelligence tool provided by company to run a set of raw data to further massage them into quality leads for the telemarketers to make calls to. - Customer Analysis to cross sell products to the existing product holders while doing necessary data exclusion to exclude specific data (bad claim experience customers, customers that required to be excluded from telemarketing activities, and etc)- Prepare and make sure the sales file that are managed to be closed by telemarketers are in the correct format in order to be loaded into the system for premium charging.

Reporting, to ensure all reports are submitted within the stipulated timelineTemplate development, constantly building advance excels template to suit the requirement of the clients and to ease the tracking of the performances.Analytical, provide insight and gather important information on the weekly reporting figures.

Reporting, to handle all monthly performance reporting and also the incentive payout for the sales staffs nationwideAnalysis, to provide management with timely analysis on the performance of the sales results on timely manner. people management, working closely with the sales person to obtain information of the market or obtain the reasons for the non performing market