• Implement regular, in-depth analyses of the organization's policies and processes to ascertain strengths and shortcomings.• Monitor and supervise the daily activities of the employees and ensure they uphold the standards of the bank, while maintaining productivity, quality, and high-level production.• Coordinate with the management team to set budget while managing finance records. Resolve any financial issue with the finance department.• Recommended possible services to meet the needs of the customers to ensure that the bank objectives were met.• Monitor and supervise the daily activities of the team and supervise their daily activities. Provide an environment conducive for personal and organizational growth. • Responsible for monitoring business, compliance and operations • Responsible for taking decisions that are cost effective and generate revenue

• Perform Risk assessment analysis affecting bank operations while analyzing operational risk data and monitoring the implementation of action plans to address medium and red risk indicators.• Develop metrics to monitor operational risk exposure and progress towards goals and developed the anomalies’ detection procedures while reviewing data on loss exposures and experience to detect emerging trends or problems.• Identify potential operational risk exposures while evaluating potential losses from those exposures and developing mitigation strategies for high-risk situations.• Monitor the performance of operational risk management controls through regular audits and assessments while developing, communicating, and enforcing operational risk policies and procedures.• Planned, directed and coordinated all accounting operational functions • Evaluating accounting and internal control systems

• Responsible to inspect all incoming funds for authenticity. Handled all issues independently or collectively with the management team.• Worked with other employees and ensured that quality standards are met through monitoring and training. Supervised and coordinated their daily activities.• Managed account relationships and built strong relationship with clients; handled and resolved all customer’s complaints, while ensuring 99% of customer satisfaction.• Conducted and finalized the data entry and data validation to ensure accuracy and report them back to the management team.• Attracted potential new customers by promoting the company service and represented the company in a professional manner.• Processed bill payments, accepting deposits and handling withdrawals inan efficient and professional manner • Kept track of bank records and financial information leading to cleanaudit score • Advised and assisted customers in using various tools provided by the bank (ATMs, Fransabank eCash, mobile application, etc...)