Lina Al-Mashharawi Email and Phone Number

a. Prepare tenders from A to Z b. Identify and assess customers’ needs to achieve satisfaction c. Build sustainable relationships and trust with customer accounts through open and interactive communication d. Provide accurate, valid and complete information by using the right methods/tools e. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer… Show more a. Prepare tenders from A to Z b. Identify and assess customers’ needs to achieve satisfaction c. Build sustainable relationships and trust with customer accounts through open and interactive communication d. Provide accurate, valid and complete information by using the right methods/tools e. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documentsf. Follow communication procedures, guidelines and policiesg. Take the extra mile to engage customers h. Recommend potential products or services to management by collecting customer information and analysing customer needsi. Prepare product or service reports by collecting and analysing customer information j. Resolve customer complaints via phone, email, mail or social media k. Inform customer of deals and promotionsl. Manage large amounts of incoming calls Show less

a. Organizing meetings and managing databasesb. Booking transport and accommodation c. Organizing company events or conferencesd. Ordering stationery and furniture e. Dealing with correspondence, complaints and queriesf. Preparing letters, presentations ,reports, offers and tenders g. Supervising and monitoring the work of administrative staff h. Implementing and maintaining procedures/office administrative systems i. Delegating tasks to junior employees… Show more a. Organizing meetings and managing databasesb. Booking transport and accommodation c. Organizing company events or conferencesd. Ordering stationery and furniture e. Dealing with correspondence, complaints and queriesf. Preparing letters, presentations ,reports, offers and tenders g. Supervising and monitoring the work of administrative staff h. Implementing and maintaining procedures/office administrative systems i. Delegating tasks to junior employees j. Attending meetings with senior management k. Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on Show less

 Working in Extensya is distinguished by the dynamic and the friendly work environment in the operation department specifically in Saudi Airlines account working as customer service representative (reservation, inquires,ticking) for Jordan ,UK .