Lina Bahnassi Email & Phone Number

Kuwait

• Giving approvals for inpatient & outpatient.• Provide Written approval through emails, and computer generated system• Managing the calls related to the approvals.• Enter patient’s complaints and diagnosis.• Highly capable of multi –tasking on a limited time scale• Fixing appointments for the clients with the international hospitals in the list provided by the insurance company• Settling the Claim for reimbursement & direct billing.• Solution finding oriented• Possess problem solving techniques• Ability to work under pressure and meet deadlines• Excellent follow up and organizational skills.• Be client oriented : listening and understanding to clients’ requests / ability to establish good work relationships matching our clients’ needs• Positive attitude when confronted to change• Attention to details and an observant of protocol and internal standards• Review pending and denied claims submitted by providers for re-evaluation• Provide actual decisions for approval and denial in due time.• Providing quality customer service to members, providers, and other insurance companies.• Incase support is needed assisting with Aetna TAD Cases with entries.• Bilingual (Arabic and English): coordinating with the clients in both the languages when needed.

Experience in dealing with insurance claims Reimbursement Direct billing Claims .- Auditing , making payment request to the insured groups and hospitals .- Handling customer grievances and appeals on claims .- Experience in medical terminology and scientific.- Work procedures and the implementation of the audit claims.- Review and understand all Table of benefit .- Training new employees on insurance .Review monthly payments with hospitals

Provides radiology services by directing and coordinating the services of radiology and diagnostic imaging procedures;overseeing staff in operation of imaging equipment, such, as x-ray machines, fluoroscopes, computerized tomography (CT)scanners, or magnetic resonance imaging (MRI) equipment.Accomplishes radiology human resource objectives by selecting, orienting, training, assigning, scheduling, coaching,counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions;recommending compensation actions; adhering to policies and procedures insurance billing.Meets radiology operational standards by contributing information to strategic plans and reviews; implementing production,productivity, quality, and patient-service standards; resolving problems; identifying system improvements

Responsible to ensure that the Company and its employees fully confirm to government regulations, through timelyprocurement and/or renewal of residence permits, civil identification cards practicing Licenses and operating licenses.Arrange and participate in meetings, conferences, and project team activitiesTrack all in-coming calls by entering call information into a central databaseResponsible for the overall supervision & coordination of all Government agency interfaces, in order to ensure that the company,employees and its subsidiary satisfy all government requirements & regulations.

collecting payments based on patients statement, dispute a charge, collecting insurance information. Createsand modifies documents using Microsoft Office.Customer service experience and knowledge on all payers, reading EOBs.Maintains all employees’ government formalities documentation in proper and easily accessible filing system.8.Performs any other duties that may be required to ensure complete company compliance with Governmentregulations or requirements or any aspect pertaining to the above.

Bs, Health/Health Care Administration/Management

Bachelor Of Business Administration, Health Care Administration; Medical Administrative Assistance