Driving results and accelerating regional performance in key areas, while determining strengths, weaknesses, operational effectiveness, and opportunities.• Collaborated with key stakeholders to determine the program level metrics to measure success and elevate improvements.• Partnered with Field Service Directors to educate and mentor Business Consultants which delivered consistent results. • Built synergies around strategy between Field and Owner Operator, and restaurant staff, as well, implemented and scaled programs & practices which set the pace to ensure results and staffing levels were met while taking a proactive approach.

Regional implementation and deployment of key strategies and sponsored innovations.• Performed as a subject matter expert on the key initiatives and strategies to maintain consistency and timely execution.• Implemented the Regional Plan and communicated the vision of the initiatives to the Regional Staff and Owner Operator organizations allowing them to meet projected numbers.• Trained and verified over 200 Regional Staff and Franchises on initiatives through completing 8 roadshows in 6 weeks in the Eastern region to deploy the key initiatives. • Completed and facilitated presentations and drafted regional memo’s for meetings with information based on key regional initiatives to create buy in and educate teams on successful tactics to achieving their goals.

Consult to an assigned group of Owner Operators to optimize sales, QSC, profit, and people development.• Coached and communicated with Owner Operators to improve restaurant performance.• Conducted an annual Business Meeting yearly for 6 Owner Operators under the direction of the Field Service Director.• Developed and executed reinvestment plans with the Owner Operators on an annual basis and included opening new restaurants, re-building, re-images, equipment purchases to create long term success. • Demonstrated and reinforced the leadership behavior levels necessary to meet the brand requirements which gained commitment from the Owner Operators and the respect from their Restaurant teams.• Consulted and worked shoulder-to-shoulder with each Owner Operator which improved the results of restaurant systems and created and accomplished long-term restaurant objectives.• Used all informational resources available such as Customer Satisfaction Measurement, Sales, Guest Counts to identify opportunities and threats to build a business plan to optimize market potential.• Performed reports on Operations, People, Food safety, Safety and Security and any additional support visits asked of the Owner Operator.• Coordinated the implementation and execution of new products and processes within their markets.• Worked with the Owner Operators to ensure that there is an on-going local Marketing plan for each restaurant.

Provide leadership and direction to business consultants to maximize long-term sales, capture profitability potential, and grow the overall business of each franchise.• Worked with a group of 5 Business Consultants, 24 Owner Operators which represents over 200 restaurants.• Partnered with HR to ensure the objectives of an annual Succession Plan/People Plan are met.• Worked shoulder-to shoulder with 5 Business Consultants to create and accomplish business and profit plan objectives.• Coached Business Consultants about critical restaurant systems that produce consistently high levels of QSC.• Developed, trained, and contributed to continuously improving the knowledge, skills, and abilities of their respective Owner Operator teams.• Used resources available such as Market analysis, Gap Analysis, and Customer Satisfaction Measurement, Sales, Guest Counts to build a business plan to optimize market potential.