Lina E Email & Phone Number

United States

This position will work closely with the Network Management: Engineering, Server Operations and Security to resolve customer support requestsAble to work independently and with minimum supervisionProvide Desktop Support services to the government user community.Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk.Create Remedy tickets for incidents and requests that are received by the user community while working out on the floor.Schedule resolution times with customers prior to resolving incidents and requests by remotely utilizing SCCM or by desk-side visits.Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available at all times.Contact users via phone and/or email when a ticket is assigned in the individual queue at least twice per day until the incident(s) or request(s) are resolved.Obtain acceptance of resolution by the user before formally resolving a Remedy ticket.Utilize the Remedy ARS Knowledge Base and Standard Operating Procedures (SOP) to provide resolutions for user incidents and requests.Meet all Service Level Agreements (SLA) as listed in the Service Level Management Plan.Perform tasks provided in the Incident Management Plan to resolve incidents and requests.Troubleshoot and resolve user incidents and requests dealing with the Microsoft operating system, Active Directory, Microsoft Office Suite, iPhone, Citrix, VPN, 2 Factor Authentication, remote tools and all OPM owned COTS and GOTS products.High-level Knowledge of PC Hardware, networking, and a good working knowledge of Windows 10.High-level knowledge of Office 2007/2010/2013/2016/2019/Office365, especially, Word, Excel and Outlook.Deploy hardware and software to fulfill user requests. Troubleshoot and resolve user incidents and requests

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Analyze customer needs and present value-added solutionsInspire and excite customers about how our solutions can impact their livesEnsure that our customers leave our stores with the best solutions for their needsDeliver the best product set-up and coaching experience possibleProvide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutionsAttend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trendsSupport daily business operations, including processing customer transactions and auditing cash receipts dailyAs a Verizon Wireless Solution Specialist, you'll use your outstanding sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base, you'll deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services.Accepted incoming shipment prepared outgoing shipment invoices. Monthly inventory count set up dispalys in store. Led team for monthly competitions kept them motivated and negotiated different approaches to achieve our goals

Washington D.C. Metro Area

Khartoum, Sudan

Mobile specialist set customers up on the best plan and phone that fit them didninventory also was a lead sales specialist I lead teams and motivated held morning huddles helped solve any issues from customer experience to technical issues. Flew out for regional trainings once a year.

It

Computer configuration and management

Education record