Monitored company costs and presented budget forecasts for each quarter.Reviewed expenses sheets weekly with accountant.Analyzed the progress of each project in term of cost and time and evaluate the risk of each project.Implemented and presented Profit/Loss reports in quarterly board meeting.Submitted application to banks for finance of each project.

Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.Investigated customer’s issues and created the required bath to solve the issue in a very short time and in a final manner.Received customer’s issues from branches, business units and call center agents through service requests (SR), emails (mailbox) and calls.Dealt with cases related to: (online banking, SMS banking, account opening, account maintenance, account signature and chqs clearing issues.Met and exceeded productivity targets by handling every interaction with top-notch customer service.Monitored the daily queue to avoid the escalations and to prepare the reports.Escalated customer concerns, store issues and inventory requirements to supervisors.Trained two new employees each for three months in procedures and policies in order to maximize team performance.Translated services whenever needed to serve Arabic-speaking customer needs.Used systems such as Siebel CRM (SRs system), Finacle, Banknet, Memobile, BPM, Sig cap, Tracksoft, Docsafe, Filenet, ICCS, DDS, Finnone.