I was in charge of creating, planning, and executing an exciting welcome day for our international students. In this event, we provide our clients with information and support to settle in our school, as well as in the cities of Toronto and Vancouver. To date, I have organized and executed more than 300 orientations (on-site and online) for more than 12,000 students.Among my responsibilities are:Generating and leading the strategic direction for the Orientation.Preparing weekly… Show more I was in charge of creating, planning, and executing an exciting welcome day for our international students. In this event, we provide our clients with information and support to settle in our school, as well as in the cities of Toronto and Vancouver. To date, I have organized and executed more than 300 orientations (on-site and online) for more than 12,000 students.Among my responsibilities are:Generating and leading the strategic direction for the Orientation.Preparing weekly forecasts to coordinate logistics for future intakes.Establishing partnerships with public and private organizations to support the students' settlement in the cities of Toronto and Vancouver (Transportation, accommodation, banks, phone services, social activities, etc.).Providing exceptional customer service throughout the orientation processes (placement test, registration and presentation).Addressing students' issues and complaints in person and by email thoughtfully and courteously.Processing students' online check-ins (more than 200 every week).Verifying that student documentation complies with Canadian government regulations (study permits, visas, medical insurance, etc.).Issuing and emailing enrollment contracts to new students.Recruiting, scheduling, and training staff.Leading, motivating, and engaging a team of more than 15 members who are working part-time and on weekends.Creating and updating training manuals and templates for the team.Ensuring the team's payroll.Forecasting and managing the department's budget.Improving and updating orientation processes and information. Show less

Successfully registered more than 400 high-quality homestays for our students. In addition, updated the data of more than 300 previous homestays, and held the first Open House dedicated to educating, informing, and welcoming new host families.Among other tasks were:Creating and executing marketing strategies to generate leads.Communicating and guiding potential families in the registration process.Scheduling visits over the phone and by e-mail.Keeping an up-to-date record… Show more Successfully registered more than 400 high-quality homestays for our students. In addition, updated the data of more than 300 previous homestays, and held the first Open House dedicated to educating, informing, and welcoming new host families.Among other tasks were:Creating and executing marketing strategies to generate leads.Communicating and guiding potential families in the registration process.Scheduling visits over the phone and by e-mail.Keeping an up-to-date record (database) of homestays.Coordinating and executing info sessions for potential families.Managing a team of drivers and greeters. Show less

Developed the business within the Colombian market.Created strategies for relationships with stakeholders.Built the first agenda of services providers.Designed marketing campaigns to advertise the company's services.Organized and executed city tours within Bogota city.

Planned and executed activities to engage employees such as coaching, sports tournaments, workplace parties, charity days, among others.Successfully reinforced the corporate culture and collaboration between departments. This was measured through monthly surveys. Led the staff's involvement in programs to benefit communities and environment.Contributed to the communications and promotion of positive notes for the internal newspaper. This created a community of admiration and… Show more Planned and executed activities to engage employees such as coaching, sports tournaments, workplace parties, charity days, among others.Successfully reinforced the corporate culture and collaboration between departments. This was measured through monthly surveys. Led the staff's involvement in programs to benefit communities and environment.Contributed to the communications and promotion of positive notes for the internal newspaper. This created a community of admiration and camaraderie within the company. Managed the department’s budget and negotiated with the Union the benefits for employees under the collective convention.Reviewed and assessed donations and sponsorships requests. Show less

Promoted and implemented the 5S program within the company as well as in communities of interest.Developed strategies and relationships with internal and external stakeholders.Organized and executed social events for employees, clients, and communities.Analyzed and approved donations and sponsorships.Created an internal online newspaper.

Implemented CSR programs targeted to low-income communities. Some of them were workshops, credits for construction materials, health and environmental fairs.Organized institutional events to engage our internal stakeholders with our brand and products such as training, coffee chats and regional meetings.Planned and executed events for more than 600 hundred employees and their family members. Among those were summer camps for the kids of the employees (more than 800 kids) and sports… Show more Implemented CSR programs targeted to low-income communities. Some of them were workshops, credits for construction materials, health and environmental fairs.Organized institutional events to engage our internal stakeholders with our brand and products such as training, coffee chats and regional meetings.Planned and executed events for more than 600 hundred employees and their family members. Among those were summer camps for the kids of the employees (more than 800 kids) and sports competitions.Developed and advertised social campaigns.Promoted a philanthropic culture within the company.Analyzed and approved donations and sponsorships.Monitored and measured KPI's Show less