Assisted customers with financial transactions including deposits, withdrawals, wire transfers, and currency exchanges.Provided information about bank services such as credit cards, loans, and accounts.Ensured confidentiality of customer information and compliance with banking regulations.

Guest Relations: Delivered exceptional customer service by managing check-ins/outs, inquiries, and personalized recommendations to enhance guest experiences.Scheduling: Managed staff schedules to ensure optimal coverage during peak times, enhancing service efficiency.Inventory Management: Monitored and maintained inventory of supplies, coordinating reorders as necessary to ensure operational readiness.Training & Development: Developed training programs that improved team efficiency and enriched guest experiences.Interdepartmental Communication: Collaborated with sales, marketing, and housekeeping teams to facilitate seamless operations across departments.Operational Support: Oversaw daily operations, ensuring compliance with hotel policies and standards.Financial Transactions: Conducted accurate financial transactions and maintained precise records for accountability.Feedback Management: Monitored guest feedback, addressing concerns and implementing service improvements to elevate overall guest satisfaction.Achievements: Successfully improved the hotel’s Google review score from 3.9 to 4.2 in three months through targeted guest satisfaction initiatives.

Managed front desk operations for two hotel locations, ensuring smooth check-ins and check-outs while delivering exceptional guest services.Addressed guest inquiries and concerns promptly, providing detailed information about hotel services and local attractions to enhance their experience.Promoted Bonvoy membership and personalized guest recommendations, contributing to higher guest satisfaction ratings.Collaborated effectively with housekeeping, sales, and marketing teams to ensure seamless operations and maintain hotel standards.Maintained accurate records of guest information and feedback, utilizing insights to drive improvements in service delivery.

Created exceptional client experiences, delivering a warm welcome and outstanding hospitality.Supported front podium duties, ensuring timely assistance for appointments and walk-in clients.

Prepared complete and accurate tax returns for clients, ensuring compliance with tax laws and regulations.Conducted face-to-face tax interviews, inspiring confidence in clients and building strong relationships.

Provided high-level administrative support to the executive team, including managing calendars, scheduling meetings, and making travel arrangements.Coordinated and organized internal and external meetings and events, ensuring all logistics were handled efficiently.Prepared and edited correspondence, presentations, and reports for executive team members.Handled sensitive and confidential information with discretion.Managed office supplies and equipment, ensuring the office was well-maintained and organized.

Managed bookkeeping tasks, including accounts receivable and accounts payable.Provided exceptional customer service by addressing inquiries and resolving issues.Handled front desk duties, including greeting visitors, answering phones, and managing appointments.Assisted with administrative tasks, such as filing, data entry, and maintaining office supplies.