Lina Chew Email & Phone Number

Singapore

Singapore

Singapore

• Conduct manual reviews and proactive detection of fraud from escalations• Assist with day-to-day Risk Operational tasks and alerts• Perform ad-hoc fraud investigations and document the findings• Think creatively and develop tactical/strategic plans to address challenges• Self-driven and able to effectively prioritize projects/tasks• Work cross-functionally with other analytic and investigation teams across the company• Responsibilities may change due to business need

Singapore

Singapore

- Support APAC Order to Cash daily operational tasks in a Tier 1 support model environment. These activities include (but not limited to) supporting customer invoicing, customer payment reconciliation, rebates processing and supporting customer queries. - Prepare and update operational reports. - Maintain proper documentation of work instructions and processes. - Ensure controls and compliance with policies and procedures. - Participate in business and O2C projects and initiatives. - Provide cross-countries / activities support and backup.

- System used: SAP and Microsoft Office - Utilise accounting software to identify outstanding accounts - Generate bills and invoices specific to customer accounts - Deliver invoices to clients via digital and traditional mail services - Reconcile all payment with account - Send delinquent accounts to the collections department - Generate monthly and quarterly reports - Delegate duties when necessary to subordinate staff

Singapore

- Supporting a major media company in inspecting, verifying the authenticity and quality of social media account. - Responsible for monetization integrity related to social media: conducted identify verification of account to ensure authenticity and overall monetization security.- Followed the policy process strictly to handle, support and respond trouble shooting quickly to resolve any issue.- Utilized local language skill and product expertise to educate creators on company products and improve policy understanding.- Consistently completed all task given within SLA of 24 hours.- Achieved more than 95% of QA score every week (100% for 3 consecutive weeks).

Singapore

Front Office department

Master Of Science - Ms, International Business

Bachelor Of Arts - Ba, Hospitality Administration/Management

Advance Diploma, Hospitality Administration/Management

High School/Secondary Diplomas And Certificates