Communications Manager (Mobility) For Middle America And The Caribbean
I supervised 5 communications agencies at the regional level (Colombia, Costa Rica, Dominican Republic, Panama and Ecuador), leading creating, developing and implementing 360 external corporate communications campaigns while monitoring, tracking, and measuring their impact through data. I managed an annual budget of USD 450,000 and served as a business advisor for decisions that could affect the company's reputation. Achievements:-Consistently met or exceeded the established goal for Media Score - an internal KPI for external communications, which includes metrics such as tone, media quality, share of voice, and key message positioning, among others-.-Launched various products, including DiDi Taxi in Costa Rica. Results: 50 publications in traditional media, 34 in Tier 1, 84% positive tone, and approximately 6.2M reach.-Recognized by the company with two Value Star Recognitions, an award given to top employees, for my contribution from communications to the launch of DiDi Flex and DiDi Moto.-Member of the frontline reputational crisis response team, achieving mitigation of 98.5% of cases without escalation to the Hispanoamerica Crisis Committee.Pro-Bono: Member of the Labor Coexistence Committee.