Commitment to the organization’s mission and overarching goals.Responsible for scheduling ten staff & coordinating shifts with 100 volunteers for the thrift store & donation center.Developed and managed $450,000 thrift store sales budget, supply budget of $10,000, & annual donations of over one million pounds.Planned & implemented thrift store & donation center relocations during expansion in 2016.Took over the implementation of the new point-of-sale system midstream; developed… Show more Commitment to the organization’s mission and overarching goals.Responsible for scheduling ten staff & coordinating shifts with 100 volunteers for the thrift store & donation center.Developed and managed $450,000 thrift store sales budget, supply budget of $10,000, & annual donations of over one million pounds.Planned & implemented thrift store & donation center relocations during expansion in 2016.Took over the implementation of the new point-of-sale system midstream; developed & entered over 300 departments/categories to provide detail for accurate data tracking. Created policy & procedure manual for system, which was used to train staff & volunteers. Was responsible for troubleshooting & problem-solving technical and equipment issues.Composed & implemented departmental policies & procedure manuals along with updated protocols for COVID-19 mitigation. Facilitated donation day planning in compliance within mitigation protocols to receive donated items in a safe, clean, organized, friendly environment for donors, staff, & volunteers. Built customer service relationships within the community, with donors, volunteers, and staff using empathy, compassion, problem-solving, & active listening. Responsible for quality control & pricing guidelines, pricing structure, & created policy/procedural manual for donated merchandise along with training processes and implemented more efficient processes using collaboration with staff & volunteer input, creativity, time management & problem-solving skills.Created & implemented pricing structure for new point-of-sale system with barcode price tags for the variety price points in the point-of-sale system.Coordinated loading & transport of donations, as well as worked as part of a team handling intake of donations while maintaining a clean, safe, & efficient work environment. Coordinated with vendors & suppliers for ordering department supplies. Show less

Performed activities of daily living for geriatric and rehabilitation patients in a skilled nursing facility. Worked alongside nurses and physicians. Customer service daily with patients, families, physicians. Phone and office equipment experience.