Raymond Lin Email & Phone Number

• Directed quality assurance efforts for the US branch, collaborating with overseas tech leads through bi-weekly Zoom meetings to address software challenges
• Conducted daily review of test data, employing root cause analysis to identify system modules impactingperformance and behavior issues across a fleet of 10+ vehicles
• Managed and cataloged all tickets for ongoing and safety-critical issues via JIRA, compiling comprehensiveweekly reports using G-Suite tools
• Facilitated communication between engineering and operational teams, ensuring clear expectations for testperformance through various channels
• Collaborated with engineering teams to design operational driving routes and develop test cases inresidential and parking environments for evaluating new software version releases

• Triaged tickets from operation & release runs in JIRA and worked with engineer teams to determine root causes
• Assisted with onboard operation & release drives and recorded potentially problematic issues that occur during testing

• Utilized proprietary testing software to review truck data logs and investigate incident reports, ensuring adherence to strict product requirements during routine testing
• Applied ASIL guidelines to classify and prioritize issues based on severity and predictability, effectively assigning cases to module teams via JIRA

• Evaluated and triaged simulated vehicle behavior in diverse scenarios, pinpointing regression failures at various testing stages
• Identified and resolved over 800 bugs, collaborating directly with software engineers to implement necessary changes to scenarios and adjusting metrics
• Coordinated with simulation teams and triage team members to optimize scenario quality for future testing
• Provided comprehensive training and conducted quality control for new hires, contributing to effective onboarding across scenario quality workflows across scenario quality workflows

• Resolved an average of 50 calls daily, ensuring prompt and accurate assistance to patients and healthcare providers
• Registered new patients into the hospital's CRM system and conducted thorough verification of insurance eligibility for appointments and referrals
• Cross-trained across various department protocols to provide versatile support within the call queue
• Collaborated closely with clinic staff to coordinate follow-up appointments and process medication refills, enhancing patient care continuity and satisfaction

• Conducted protocol, specification and functionality QA audits for over 40 accessoriesbased on Apple related technologies including Thunderbolt 3, MFi, CarPlay and HomeKit.
• Executed both manual and automated tests on both Mac and Windows platforms for storage, audio, and video devices
• Documented project status summaries with Google Sheets and created regression reports for errors and failures encountered during testing

Data Analytics

● A 16-week fellowship program, providing courses on data cleaning, transformation, analysis, and visualization using SQL, Python, and.

Bachelor'S Degree, Industrial Technology, Concentration In Computer Electronics And Network Technology

Activities and Societies: Honors Humanities Program

Bachelor'S Degree, Minor: Business Administration And Management