-Manage and monitor the capacity of all IT Systems mainly customer interaction and digital platforms-Define the capacity measurements for IT nodes making sure it's DB and storage structure are to scale.-Study the impact of new promotions ,services and seasonality on custmers' traffic across different IT by using data analysis techniques using different tools as Excel and SQL.-Optimize the operational and capacity cost of all IT nodes.-Build a monitoring model per system, implement and design the integration between each system and capacity management tools using different extraction methods(DB or file extractions).

-Managed the IT Network Expansion projects end to end starting form creating the business case to installing the system and deliver it up and running.-Developed enhanced project management process for specific integration projects in the IT department to guarantee consistent smooth and quick network expansion.

-Managed and monitored the capacity of all value added services systems across the network as well as the payments systems.-Reduced operational and capacity cost by optimizing systems utilization to the furthest extent without affecting it's performance.-Managed and assessed commercial projects across different technical stakeholders to ensure delivering high quality projects with the most efficient cost and time.