Lina Mahfouz Email & Phone Number

Giza, Al Jizah, Egypt

-Manage and monitor the capacity of all IT Systems mainly customer interaction and digital platforms-Define the capacity measurements for IT nodes making sure it's DB and storage structure are to scale.-Study the impact of new promotions ,services and seasonality on custmers' traffic across different IT by using data analysis techniques using different tools as Excel and SQL.-Optimize the operational and capacity cost of all IT nodes.-Build a monitoring model per system, implement and design the integration between each system and capacity management tools using different extraction methods(DB or file extractions).

Giza, Al Jizah, Egypt

-Managed the IT Network Expansion projects end to end starting form creating the business case to installing the system and deliver it up and running.-Developed enhanced project management process for specific integration projects in the IT department to guarantee consistent smooth and quick network expansion.

Giza, Al Jizah, Egypt

-Managed and monitored the capacity of all value added services systems across the network as well as the payments systems.-Reduced operational and capacity cost by optimizing systems utilization to the furthest extent without affecting it's performance.-Managed and assessed commercial projects across different technical stakeholders to ensure delivering high quality projects with the most efficient cost and time.

Bachelor'S Degree, Computer Systems Networking And Telecommunications, Very Good - B

General Secondary Certificate, Mathematics, 99.9%