-Led process improvements and automation initiatives, resulting in a 10% increase in operational efficiency, faster processing times, and enhanced accuracy in reporting.-Managed key performance indicators (KPIs) to optimize agent performance, resulting in improved productivity, higher customer satisfaction, and consistent alignment with business objectives.-Utilized the '5 Whys' methodology to address client inquiries, leading to quicker issue resolution and a reduction in recurring problems.-Played a key role in departmental audits, ensuring compliance with excellence standards and driving a 15% reduction in compliance issues, which enhanced overall service quality.-Implemented methodologies such as 5S, achieving a 20% improvement in workspace organization and accelerating processing times.-Assisted the finance department by providing support in handling inquiries related to invoices, payments, and customer account statements.-Handling calls providing immediate solutions-Responded to emails within 4 hours providing follow-ups and quick solutions-Improved customer service satisfaction by building strong relationships with clients, through effective communication with them

- Co-developed an international marketing plan for new market entrance for DartDrones U.S with a 5 member team.- Collaborated with colleagues from 5 different nationalities.-Provided strategic planning insights for market entry, enhancing the team's approach to complex business problems and demonstrating effective cross-cultural collaboration and project management skills.-Assisted in budgeting for international marketing initiatives, ensuring cost-effective strategies.- Achievements: Validation by the client (DartDrones U.S)

Set up and implemented strategies, ensuring the economic feasibility of 3 major mining projects, resulting in a 25% increase in project profitability.Organized and led 6 workshops, educating over 150 community members on the development of regional mining projects, enhancing community engagement by 30%.

- Co-developed projects to improve the profitability of Quinoa crops in marginal zone in Colombia. - Initiated and implemented strategies to assist three local growers in developing and bringing new products made of quinoa to market. - Co-created a farmer’s association to encourage Quinoa crops and attract local growers to be part of it, illustrating a commitment to sustainable development.-Encourage farmers to be part of the Green certification program.