Lina Hernandez Forero Email & Phone Number

Taunton, United Kingdom

Southampton, United Kingdom

• Working with the non-profit organization Autism Wessex on a team project to improve the recruitment process of support workers.• Visiting the customer to understand the problem and the requirements.• Researching about the support worker recruiting process and characteristics in the United Kingdom.• Creative thinking solutions that the organization could use to meet its objectives.• Putting together a business proposal advising them on how to attract more support workers and increase the engagement of the current employees.

Miami/Fort Lauderdale Area

- Developed business reports according to the performance of the spare parts and equipment area to allow the more efficient decision making.- Resolved customer complaints via phone or email. Assisted with placement of orders, quotations, or warranties by using customer service strategies to improve brand loyalty.- Created favourable communication and relationships with suppliers and customers, by resolving their inquiries.- Determined the best supply chain strategy to meet the customer satisfaction and the company benefit. Using the terms of delivery and Incoterms that best fit the customer and company profitability.

Colombia

Discovered a discrepancy in local distribution costs. Negotiated an alliance with three key distribution companies that decreased the distribution’s cost by 30%. Researched the trade negotiations and policies to export to Ecuador. Negotiated with an Ecuadorian export agency to export the products to the distributor in Ecuador following the correct requirements.Analyzed the current international suppliers. Suggested the best cost-quality suppliers to import raw materials.

Bogotá D.C. Area, Colombia

Collaborated with a team of four people, in the creation of an Intercultural Negotiation, model to help the Colombian students and small business owners negotiate with different cultures. Researched principal cultural characteristics of the most important countries from all the continents, based on the Hofstede’s cultural dimensions theory. Created tips of negotiation based on the characteristics found.Interviewed foreigners from different countries about their negotiation styles, cultural behaviors, and challenges when negotiating with Colombian people.

Master Of Science - Msc Business Strategy And Innovation Management, Sustainability Studies

Bachelor’S Degree, Business Administration, Major In International Business, 3.97

Activities and Societies: American Marketing Association, Roaring Concepts (RC)

Bachelor’S Degree, Marketing And International Business, 3.97

English Learning As Second Language

Studied English at Anglo-Continental School located in Bournemouth, England during seven months.