Angie Lin Email & Phone Number

California, United States

San Francisco, California

• Led the team in focusing on CX support services for Cisco's Mass-Scale infrastructure products, including SP routing products and Optical and optics, and SP automation SW suites- I am the SME for SW, Clouds, new offer adoption, and monetization models - Managed various monetization models, resulting in increased revenue and customer satisfaction.- Developed and executed strategies to enhance product lifecycle experience, driving adoption based on the latest market challenge… Show more • Led the team in focusing on CX support services for Cisco's Mass-Scale infrastructure products, including SP routing products and Optical and optics, and SP automation SW suites- I am the SME for SW, Clouds, new offer adoption, and monetization models - Managed various monetization models, resulting in increased revenue and customer satisfaction.- Developed and executed strategies to enhance product lifecycle experience, driving adoption based on the latest market challenge , maintain the base time revenue while keep improving efficiency and effectiveness in customer support.- Work with sales and partners closely to drive the offer adoption improve renewal rates • Led the launch of Cisco's unique "Flexible consumption model" to drive recurring SW revenue growth- this is a key initiative to help transform Cisco's value on SW and improve recurring revenue- Collaborated with BUs & operation team to successfully implement the new model. Drive pricing strategy- Contributed to revenue growth and customer satisfaction through innovative CX Support Services. • Launched a new buying program with a cross-functional team to expand market reach for Cisco's SP/MIG products.- Drive revenue growth and enhance customer experience for the long tail SP market segment, resulting in increased customer satisfaction and retention.• Led the CX portfolio for Cisco 8000 products- Iterated on the business model to grow the market, driving growth and market penetration - Led the Web segment GTM strategy , including pricing strategy , offer packaging & monetization model. successfully have web segment customers to adopt the products. • Led the CX portfolio for the latest Open architecture(Open Source SW) project at Cisco- Developed full CX portfolio lifecycle model for Cisco product & open-source SONiC operating system. Design offer monetization & pricing for various profile of customers to open up the market. - optimizing operational efficiency and customer satisfaction. Show less

• Led service lifecycle portfolio for Service Provider Routing products from professional service to day 2 support services to address customer needs• Successfully simplified service offerings and improved service adoption & renewal rate for SP routing and optical optics products.• Managed SP buying program and monetization models to drive business growth.

• Transformed Cisco's Service Provider Support strategy to pivot from Hardware centric to Software Solution Support, maintaining existing contribution margin• Created and launched SW support portfolio and offer tailor for Service provider segment , the offer still being sold and adding more service levels today (2024) • Developed partner strategy and resell program to grow business adoption for Cisco partners• Led cross-functional team and multiple BUs to drive SW subscription model… Show more • Transformed Cisco's Service Provider Support strategy to pivot from Hardware centric to Software Solution Support, maintaining existing contribution margin• Created and launched SW support portfolio and offer tailor for Service provider segment , the offer still being sold and adding more service levels today (2024) • Developed partner strategy and resell program to grow business adoption for Cisco partners• Led cross-functional team and multiple BUs to drive SW subscription model implementation and growth Show less

• Joined SW and Cloud support strategy team to drive the new SW strategy and offer portfolio for Cisco • Launched Day 2 Proactive and Reactive Software Support services for Cisco's Virtual Managed Services, NFV, NFVI, DevOps.• Led the launch of SP transformational support services, enabling customers to transition to Cloud and IOT Service Provider and penetrate new SMB markets.• Implemented incident management, problem management, change management, monitoring, and service assurance… Show more • Joined SW and Cloud support strategy team to drive the new SW strategy and offer portfolio for Cisco • Launched Day 2 Proactive and Reactive Software Support services for Cisco's Virtual Managed Services, NFV, NFVI, DevOps.• Led the launch of SP transformational support services, enabling customers to transition to Cloud and IOT Service Provider and penetrate new SMB markets.• Implemented incident management, problem management, change management, monitoring, and service assurance for software and cloud solutions. Show less

San Francisco Bay Area

Work with bomdic Inc. to transform the company's core technology to their flagship product - GoMore Stamina Sensor and mobile APPResponsible for Product Management and Product marketing- define user specifications to be inline with product marketing direction- conduct user test and collect feedbacks- manage product iteration roadmap- generate user experience specifications and flow chart- Track product performance with analyzing behavior data- lead product… Show more Work with bomdic Inc. to transform the company's core technology to their flagship product - GoMore Stamina Sensor and mobile APPResponsible for Product Management and Product marketing- define user specifications to be inline with product marketing direction- conduct user test and collect feedbacks- manage product iteration roadmap- generate user experience specifications and flow chart- Track product performance with analyzing behavior data- lead product positioning and generate global marketing collaterals- event hosting, trade show attending strategy, public & media relation for US market. Show less

Emeryville,Ca

1009 Design is an interactive and customer experience design agency helping clients transforming innovative ideas or breakthrough technology into products with the right monetization model. We help our clients define product-market fit, optimize margin and monitor P&L throughout GTM process. My responsibilities are as following:(1) Program Management: consolidate and communicate requirements between clients. Bridge conversation with the project team. (2) Business Development… Show more 1009 Design is an interactive and customer experience design agency helping clients transforming innovative ideas or breakthrough technology into products with the right monetization model. We help our clients define product-market fit, optimize margin and monitor P&L throughout GTM process. My responsibilities are as following:(1) Program Management: consolidate and communicate requirements between clients. Bridge conversation with the project team. (2) Business Development : Identifying new opportunities. Form cross-functional virtual team and develop goal-orientated business partnership proposal(3) product management: Define product-market fit, manage product requirements, pricing & monetization model, sales model development. (4) Lead CX designer: Lead CX design process. (5) Design thinking coach: Host design brainstorming sessions and workshops. (6) Software production Project Management: Worked with engineering team for product development, detailed spec adjustment, and managed product iteration cycles. (7) Product Marketing: Defined MRD for client’s marketing and sales team for marketing and PR activities execution. (9) Go To Market Management: Product launch and life cycle maintenance. (8) Build product operation team after product launch – help clients to hire and build product team for future operation. Show less

San Francisco Bay Area

9x9.tv is an application for online video curators to curate Internet videos into becoming channels. The digital experience included web interface, mobile interface, iPad interface, and TV interface. 9x9.tv has been selected as YouTube’s preferred partner. My responsibilities are as follows:(1) Product Management: Define PRD, lead UX/UI design team, manage product iteration and life cycle maintenance. (2) Lead Product innovation iteration process(3) Business development /… Show more 9x9.tv is an application for online video curators to curate Internet videos into becoming channels. The digital experience included web interface, mobile interface, iPad interface, and TV interface. 9x9.tv has been selected as YouTube’s preferred partner. My responsibilities are as follows:(1) Product Management: Define PRD, lead UX/UI design team, manage product iteration and life cycle maintenance. (2) Lead Product innovation iteration process(3) Business development / Pre-sales: worked with sales directly to do business development. I help sales team to sell future product. I collected feedbacks through customer development process. (4) Creating product Launch and partnership strategy: Identified new opportunities for companies to launch product and gain user more successfully. Show less

Santa Calra,Ca

On behalf of cloud team and application development team, work with hardware team to roll out new D-Link 2.0 product which is connected to internet and work with web Apps. - Defined and Launched www.mydlink.com- Manage cloud functions and API for D-Link team- Define product specifications for consumer apps. - Lead user experience for both digital and hardware interfaces. - Manage product roadmap and overcome technical limitations by changing user experience on the go-… Show more On behalf of cloud team and application development team, work with hardware team to roll out new D-Link 2.0 product which is connected to internet and work with web Apps. - Defined and Launched www.mydlink.com- Manage cloud functions and API for D-Link team- Define product specifications for consumer apps. - Lead user experience for both digital and hardware interfaces. - Manage product roadmap and overcome technical limitations by changing user experience on the go- Provide product marketing material for sales team Show less

Santa Clara, Ca

- Lead product manager for consumer VOIP service teltel.com and clients- Lead product manager for B2B white-label solution of VOIP service for telecom- Communicate with business development team and manage engineering team to drive product iteration forward.

TelTel.com is a consumer VOIP service with web APP and desktop client. It's mainly for business users to use. The key functions are various ranging from communication, messenger, conference.... It's almost as powerful as PBX. My challenge is how to turn those PBX functions into easy to use web apps and be seamless to user's daily life. Key tasks including: - Market research- customer interview and gathering feedbacks- provide test cases for usability test- provide UX… Show more TelTel.com is a consumer VOIP service with web APP and desktop client. It's mainly for business users to use. The key functions are various ranging from communication, messenger, conference.... It's almost as powerful as PBX. My challenge is how to turn those PBX functions into easy to use web apps and be seamless to user's daily life. Key tasks including: - Market research- customer interview and gathering feedbacks- provide test cases for usability test- provide UX specifications document- maintaining UX roadmap on the go. - Finding best solutions under technical difficulties. Show less

Master'S Degree, Hci(Human-Computer Interaction) Behavior Science

Bachelor'S Degree, Industrial Psychology. Cognitive Psychology.