Lina Norberg Email & Phone Number

Stockholm, Sverige

Stockholm, Sverige

Stockholm, Sverige

Responsibilities • Strategic responsibility for IT department in Sweden• Buget responsibility for the IT department • Part of the Swedish management team • Line manager for all resources within the function IT development• Line manager for lal resources within the function IT operations.• Responsible for all IT projects • Responsible for the resource allocation within each project.

Responsibilities • Line manager for all resources within the function IT development.• Management of third party software development partners.• Responsible for all IT development projects.• Management and development of the PMO function.DeliveriesIncreased the overall delivery within the IT function by constant improvement of the whole application development process, from business requirements to testing and development. Focused on keeping business informed and involved, provide a clear frame and prioritization towards developers/testers. Have resulted in clearer requirements from the business and a faster and more quality assured delivery.

Responsibilities• Line manager for all resources within function IT operations.• Management of software development partners.• Management of IT operation partners.• Responsible for IT operations and development projects.• Responsible for daily operations . • Responsible for business communication.• Management and development of the PMO function.DeliveriesBuilt the servicedesk function to give correct and efficient support according to right prioritizations.Created yearly strategic tactical plans with milestones for function Operations. The tactical plan is the basis for employee goals set in appraisal meetings with each employee. Implemented SDLC for application development to facilitate continuous delivery for critical applications. A related test strategy was also created. These processes helped increase efficiency of application development with an estimated 30%.Increased the amount of business communication to improve efficiency with weekly meeting with each business line manager. Discussions focused on upcoming projects in the business and new business requests and helped us in IT in being proactive when planning.Improved relations with all of the vendors in IT via reoccurring follow ups/meetings which has facilitated cooperation in multiple projects.

Stockholm, Sweden

Responsibilities• Development projects• Business projects• Relocation projects • Management and development of the PMO functionProject deliveriesDevelopment of a new dialer for telemarketing in Nordics and CEE.Relocation project for the move of Uppsala office and Oslo office.Implementation of a new Payroll/Time/HR tool.Implementation of a new contact center for customer service in the Nordics.PMO deliveriesBuilt the whole PMO function from scratch. Project process and method created and implemented.Business case and closure report templates created and implemented.Weekly PMO meetings for project managers to present business cases, closure reports or to just ask questions. Weekly status reporting on project delivery to business and internal IT.Held internal Project Management educations and produced course material for business and IT.

IT Project Manager Ericsson• Development project • Integration projects• Maintenance projects

• Responsible for support processes• Vendor relationship management with outsourced IT partner• Project manager

• 1:st and 2:nd line technician• Participated in building intranet and external web